Ticket Opened: Array
(
    [ticketid] => 9228
    [ticketmask] => 911117
    [userid] => 23210
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => ds
    [message] => fs
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9229
    [ticketmask] => 982608
    [userid] => 20172
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App screen is small
    [message] => After i log in through the main menu and fo to favorites on a station for example fox news, The picture size is small and has getting smaller. there is no setting for picture size listed in the app. i have checked my TV it is not my TV. I have a 70 inch TV and your app is like 20 inches. 
Would you mind looking into this for me please. 
Thank you! 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9230
    [ticketmask] => 349301
    [userid] => 9895
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t log in
    [message] => I paid for my account already 2 hours ago and it still won’t let me login saying something is wrong with my password or user name
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9231
    [ticketmask] => 422170
    [userid] => 23813
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login invalid 
    [message] => When I try to login it says account is invalid or expired. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9232
    [ticketmask] => 034944
    [userid] => 23813
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Hello
    [message] => Hello, I am new to your service. I ordered a one year subscription to your service for $150.00 on 04-13-2025. My invoice is confirmed and states that it is paid.  When I put my credentials in.  My Smarters App
is saying that the the credentials are invalid or expired.
Could you please correct this error?  I am using the Fire Cube like the Firestick.

Thanks

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9233
    [ticketmask] => 932830
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fds
    [message] => fsdfd
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9234
    [ticketmask] => 373515
    [userid] => 23210
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => gfdgdf
    [message] => fsdfdncxvcx
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9235
    [ticketmask] => 723399
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => dsf
    [message] => fdsfds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9236
    [ticketmask] => 750153
    [userid] => 21053
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Adding adult
    [message] => How to add adult to my account 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9237
    [ticketmask] => 744584
    [userid] => 20720
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New services
    [message] => Hello, this is James Thomas. I’m messaging in regards to iptv services. I had an invoice for the plan of $150. Is this still available?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9238
    [ticketmask] => 289177
    [userid] => 23816
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No service
    [message] => Hi I bought service yesterday, none of my channels will even play they have all been buffering and no connection.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9239
    [ticketmask] => 491778
    [userid] => 23813
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Invalid account
    [message] => Just paid for one year subscription and app is saying your account is invalid or expired.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9240
    [ticketmask] => 225983
    [userid] => 8607
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues logging in
    [message] => App says log in failed. 
User name and password are correct but will not allow me to log in.
Expiration date for service shows may 5th.
The log in info page comes up. Once I try to logg in the app shuts down. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9241
    [ticketmask] => 059638
    [userid] => 4203
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Tvs saying can't connect to server 
    [message] => Hi, all three of my tvs keep saying can't connect to server. They all logged out and when I try to log in it keeps saying can't connect to server.  I tried both of the different apps. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9242
    [ticketmask] => 966253
    [userid] => 13269
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App not opening
    [message] => I have reset my fire stick and the app is not opening on this tv the app works on other tvs 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9243
    [ticketmask] => 823277
    [userid] => 12335
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Can I cancel and get a refund?
    [message] => Hi there. Since it hasn't been 24 hours since I paid for 12 months of service, could I cancel and get a refund for $150?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9244
    [ticketmask] => 895481
    [userid] => 18363
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not connecting to server
    [message] => Our player is not connecting to the server with the right log in credentials 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9245
    [ticketmask] => 727262
    [userid] => 4917
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Constantly having to update media content , even when I change a channel.  Still don’t have VOD SERIES or TV GUIDE 
    [message] => Constantly having to update!  Buffing than ha e to go to update to continue watching haven’t had VOD for awhile series or guide! I believe I did this right if I didn’t please don’t ban me! Let me know what I entered wrong if there is anything I appreciate your attention to this matter
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9246
    [ticketmask] => 872749
    [userid] => 14942
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login 
    [message] => Not able to login, account invalid message.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9247
    [ticketmask] => 777840
    [userid] => 23068
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Install 
    [message] => None of my app codes work on my fire stick 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9248
    [ticketmask] => 630352
    [userid] => 8687
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => URL not working
    [message] => My url says invalid What is the UrL for Smarters iptv?And are my credentials correct for privacy link ?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9249
    [ticketmask] => 808082
    [userid] => 8687
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t login
    [message] => What is the login url? it says invalid  and are my  my credentials correct?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9250
    [ticketmask] => 252423
    [userid] => 14157
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Loading and buffering, signing in 
    [message] => Streaming tv is loading complete except the guide and restart again and again. Then goes out to sign in and continue with the cycle. I have erase the app and reloaded again, clear cache and restart firestick and still doing the same over and over. Also I hot a high speed internet of1000. Help
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9251
    [ticketmask] => 394104
    [userid] => 14082
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can use menu on tv to select
    [message] => Logged in but can't select anything from menu, 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9252
    [ticketmask] => 720541
    [userid] => 6636
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username/ password 
    [message] => I forgot my username and password 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9253
    [ticketmask] => 811027
    [userid] => 5190
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't log In
    [message] => Can't log in 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9254
    [ticketmask] => 359962
    [userid] => 6636
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment
    [message] => Paid on 5/4 
Username & password not working either!!
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9255
    [ticketmask] => 809937
    [userid] => 6636
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username 
    [message] => I can’t find my username & password to log in 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9256
    [ticketmask] => 589867
    [userid] => 5190
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => User not found
    [message] => Account is showing user not found
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9257
    [ticketmask] => 828201
    [userid] => 23056
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Will not go to full screen after selecting channel 
    [message] => Will not go to full screen after selecting channel 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9258
    [ticketmask] => 091828
    [userid] => 23494
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t log in
    [message] => It’s saying user name and password is not valid… I’m paid up until October it just started acting this way this week….
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9259
    [ticketmask] => 435254
    [userid] => 22502
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Adult Channels 
    [message] => I would like to delete the Adult Channels on my account. Can you do this or can you show me how to do it myself. Thanks in advance.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9260
    [ticketmask] => 767021
    [userid] => 23494
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => User name and password don’t match
    [message] => Login failed check username and password check your server….
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9261
    [ticketmask] => 141360
    [userid] => 21849
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => WCIU
    [message] => Is there anyway to add WCIU Channel 26 in Chicago?  It shows that it is available, but it actually streams another Chicago channel.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9262
    [ticketmask] => 263968
    [userid] => 21406
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Incomplete updates
    [message] => When I turn on XCIPTV And it does its normal update.It does Not complete Live TV updates properly and VOD stops in the middle and it goes back to the main screen. And says updates are going on in the background, but I can never get The TV Guide to come up so I can watch regular TV.If I click on the TV guide section it pops up and says background updates is processing Try back again later, but it never completes. Do you have any suggestions?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9263
    [ticketmask] => 865258
    [userid] => 13237
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => IPTV SMARTERS APP
    [message] => I would like to add my IPTV account to the new ROKU Ultra 4K, can it be done.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9264
    [ticketmask] => 581706
    [userid] => 4178
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Change service to w/adult
    [message] => How can I change my service without cancellation 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9265
    [ticketmask] => 565347
    [userid] => 14067
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Series/Movies
    [message] => Hello Are The Movies And Series Being Updated
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9266
    [ticketmask] => 352327
    [userid] => 23689
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Movies/Series not working 
    [message] => Good morning,

I have been trying to watch a movie this morning and it will not stream. It will just go to a black screen and the movie does not full load. I tried in the series section and the same thing happened. The tv series section was working last night but I’m not sure what changed. I did clear my cache and do a hard reset of my fire stick. Is there anything else I need to do on my end?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9267
    [ticketmask] => 743396
    [userid] => 21353
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in and take multiple attempts to log in. 
    [message] => It is taking multiple attempts to log in, and then sometimes, I still can log in, but it says that there's a server issue. It's becoming harder to access the content using the XC app. Now that I'm signed in, the app has no content. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9268
    [ticketmask] => 292958
    [userid] => 22882
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No service 
    [message] => Continual Buffering and no service for two days now is there a new app I 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9269
    [ticketmask] => 787936
    [userid] => 85
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => XCIPTV
    [message] => Hello, on two of our TVs we can't seem to get into XCIPTV. My Mom and Dad called, and they are having the same issue.  See attached pics.


Thank you.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9270
    [ticketmask] => 544384
    [userid] => 4914
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t connect to server
    [message] => Trying to use service, I’m getting “could not connect to server”
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9271
    [ticketmask] => 149225
    [userid] => 10201
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Log in
    [message] => I upgrade to version 7.0 from 5.0.1. I can't log in now. Is there a code for me to reload 5.0.1 or what should I do? 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9272
    [ticketmask] => 822555
    [userid] => 10201
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App issue- Not buffering or streaming
    [message] => I upgraded to version 7.0 from 5.0.1. The new version will not update. It stops at guide. Is there a code for me to reload 5.0.1 or what should I do? I have been a customer for 3 years.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9273
    [ticketmask] => 136113
    [userid] => 22882
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login buffering no service 
    [message] => Constant buffering no service now it wont take the login information I have attached the web player information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9274
    [ticketmask] => 130440
    [userid] => 22882
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login buffering no service 
    [message] => Constant buffering no service now it wont take the login information I have attached the web player information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9275
    [ticketmask] => 554271
    [userid] => 21242
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Reaction 
    [message] => I want to reactivate my previous service.   Can you send me an invoice?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9276
    [ticketmask] => 879975
    [userid] => 20620
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login problems
    [message] => Hello!

I recently went from paying 3 months (without adult content) to paying for a year worth of service (without adult content). I paid for the service this morning but my service still hasn’t came back on. Can I get some help with resolving this issue?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9277
    [ticketmask] => 043893
    [userid] => 8468
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Need to renew
    [message] => Hello,

I need to renew my service for 1 year, it expires June 7 but I would like to go ahead and pay to renew. Please send me an invoice to pay with Bitcoin. 

Thanks
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9278
    [ticketmask] => 836859
    [userid] => 23614
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Did you receive my payment?
    [message] => Did you receive my payment?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9279
    [ticketmask] => 602056
    [userid] => 20620
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment issue
    [message] => Hello!

I recently went from paying 3 months (without adult content) to paying for a year worth of service (without adult content). I paid for the service this about 4-5 days ago but my service still hasn’t came back on. Can I get some help with resolving this issue?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9280
    [ticketmask] => 169862
    [userid] => 22842
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Live Tv
    [message] => When i try to watch live TV, it keeps going back to the menu page.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9281
    [ticketmask] => 617385
    [userid] => 11296
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login failed
    [message] => Keeps saying login invalid or expired
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9282
    [ticketmask] => 796282
    [userid] => 9040
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Trying to change email from skyandliberty@yahoo.com to skyqjohnson@gmail.com
    [message] => I changed my email from skyandliberty&yahoo.com to skyqjohnson@gmail.com they said they sent me verification code but it never was sent to my new email. Please thank u I been a member for years please help thank u everything works fine I just to change email address thanku
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9283
    [ticketmask] => 684696
    [userid] => 23614
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment 
    [message] => Did you receive my payment?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9284
    [ticketmask] => 510396
    [userid] => 23614
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment 
    [message] => Did you receive my payment?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9285
    [ticketmask] => 201508
    [userid] => 23868
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Boquets
    [message] => Hello,



I am loving the service but someone told me that if I request to take out certain “bouquets”. The steaming is faster. Is this the case?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9286
    [ticketmask] => 966770
    [userid] => 11296
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login failed
    [message] => You are a crook who offered a service took my money and won't help me with the login process.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9287
    [ticketmask] => 611738
    [userid] => 10310
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => vacation
    [message] => would like to use my fire stick and television service while out of town. can you help me make this happen,Please??
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9288
    [ticketmask] => 870652
    [userid] => 16668
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Have not received June Invoice
    [message] => When will the June invoice be billed. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9289
    [ticketmask] => 221247
    [userid] => 12586
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering not letting me enter the app
    [message] => Not able to get in app... I Uninstaller and installed again... still buffering 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9290
    [ticketmask] => 239926
    [userid] => 21353
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issue on firestick 
    [message] => It is taking multiple attempts to log in, and then sometimes, I still can log in, but it says that there's a server issue. It's becoming harder to access the content using the XC app. Now that I'm signed in, the app has no content. 
.................
I have now downloaded IPTV Smart Player, and it keeps saying your account is invalid or has expired.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9291
    [ticketmask] => 731321
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Folder channel down 
    [message] => Hello,

I wanted to report that all the channels in the colombia folder are down, could you please look into this? I've attached an image of the web player using cellphone data. Thank you for your help. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9292
    [ticketmask] => 813196
    [userid] => 21242
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No sound 
    [message] => No sound on Live option.   Also many options don't play especially the adult channels.  Why is this?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9293
    [ticketmask] => 805332
    [userid] => 13445
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issue
    [message] => Good Day,

I was unable to update so I logged out and now can not log back in. It comes up with a url error. This is the url I'm using http://servicelink.ltd:80

I've tried using Samsung TV, Android, Fire Stick and Computer.

Did the url change again?

Thanks,

Tim 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9294
    [ticketmask] => 222989
    [userid] => 21242
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => No sound 
    [message] => No sound on Live option.   Also many options don't play especially the adult channels.  Why is this?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9295
    [ticketmask] => 973936
    [userid] => 11036
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Pin Code
    [message] => How do I get access to a pin code to unlock my adult service?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9296
    [ticketmask] => 487958
    [userid] => 23532
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Client Setup
    [message] => Hi. I pray you are doing well. Where do I find instructions on how to set up Users?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9297
    [ticketmask] => 843635
    [userid] => 16713
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => There is an issue with Logging into specifically the TVx app
    [message] => Similar to the same issue that you all stated you had in the Maintenance Update chat room back on January 17, 2025, there seems to be an issue again with logging in the TVx app. I’m not sure if the TVx app is a type of XC app or not, but the TVx app won’t allow you to get past the login part and it doesn’t allow you access into the app. Rather it just spoons for a while after you enter your login info and it kicks you out of it.  I like using the TVx app specifically the best because to me it has the best interface and the navigation is smoother than some of the other XC and the IPTV Smarters app, so can you fix the TVx app only for me please, or will that specific app never be of any use for anyone anymore because it’s been down pretty much all of 2025 but I was using it a lot in 2024? Attached is a screenshot showing the login of that TVx app you can identify that app by the icon picture of the TV remote showing wave signals. Please respond either way on if this TVx app will or ever be fixed or not? Thanks
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9298
    [ticketmask] => 129340
    [userid] => 23880
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Parental controls?
    [message] => Is there a way to set a profile with parental controls to only allow kids level programming?

I set up a parental control pin, but don’t see a way to activate it to restrict content.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9299
    [ticketmask] => 813749
    [userid] => 23874
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => One out of 4 fire stick in not working.  
    [message] => Login continue to tell me that my login is invalid
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9300
    [ticketmask] => 745033
    [userid] => 23874
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Problem with login 
    [message] => When I go to login. One of four fire stick will not allow me too. 
It's saying that my login is invalid. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9301
    [ticketmask] => 836291
    [userid] => 18480
    [deptid] => 13
    [deptname] => Banned Accounts
    [subject] => Account terminated 
    [message] => reinstate. I want to restore my service. I had to get a new firestick. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9302
    [ticketmask] => 939748
    [userid] => 23874
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Problem with login 
    [message] => 1 of 4 firestick not work properly. Saying that my login is invalid. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9303
    [ticketmask] => 287724
    [userid] => 23874
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Problem with login 
    [message] => 1 of 4 firestick not work properly. Saying that my login is invalid. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9304
    [ticketmask] => 749266
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Folder down 
    [message] => Hello,

I wanted to report that all the channels in the colombia folder are down again, could you please look into this? I've attached an image of the web player using my cellphone data. Thank you for your help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9305
    [ticketmask] => 517566
    [userid] => 23874
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => One of my 4 firesticks not working
    [message] => When I connected one of the 4 firesticks on my plan XCIPTV would not allow me to sign in saying username and password incorrect.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9306
    [ticketmask] => 220915
    [userid] => 1153
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Password not accepted 
    [message] => I can’t log in 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9307
    [ticketmask] => 838367
    [userid] => 14493
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Parental Control
    [message] => I never had a PIN for access.  There now is a PIN and I don't know the pin.  Can you reset it or delete the pin that is necessary for access?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9308
    [ticketmask] => 931354
    [userid] => 21377
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => New Login
    [message] => Is there any way to create new login or log out of a device? 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9309
    [ticketmask] => 466889
    [userid] => 23176
    [deptid] => 13
    [deptname] => Banned Accounts
    [subject] => Scam warning
    [message] => When I try to pay invoice with cash app it is stopping it and saying that the address is likely a scam. How can I pay?

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9310
    [ticketmask] => 708096
    [userid] => 23176
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Cashapp Scam Alert
    [message] => Several attempts made via cashapp to pay invoice with bitcoin denied. Cashapp says Scam Alert. How should I proceed?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9311
    [ticketmask] => 600659
    [userid] => 22114
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Paid for 1 year, never activated
    [message] => We changed our plan from 3 months w/o adult to 1 year w/o adult and paid with bitcoin on cash app to the provided bitcoin wallet address, but we never got the service activated. Cash app said it was confirmed that the money was received on the blockchain, but that can’t be true if our service hasn’t been activated. Can you help us fix this issue? Please and thank you! Have a nice day.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9312
    [ticketmask] => 734676
    [userid] => 22340
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Short billing period
    [message] => I paid June 26th. Why is my due date July 6?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9313
    [ticketmask] => 015806
    [userid] => 11188
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering and streaming issues 
    [message] => Hi to whom my concern I have issues with my Italian channels that I usually watch it I don’t have nothing is buffering and don’t stream anything. Please just buy again. Let me know what to do.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9314
    [ticketmask] => 181051
    [userid] => 11188
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering and streaming issues 
    [message] => Hi to whom my concern I have issues with my Italian channels that I usually watch it I don’t have nothing is buffering and don’t stream anything. Please just buy again. Let me know what to do.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9315
    [ticketmask] => 853974
    [userid] => 23868
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => US | FOX 5 (WNYW) New York
    [message] => I am experiencing streaming issues with US | FOX 5 (WNYW) New York. I have tried multiple TVs and different apps to watch it. The channel always buffers and I lose sound frequently. It’s only this channel, I don’t have any problems with it on the webplayer. Thank you. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9316
    [ticketmask] => 235803
    [userid] => 16743
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App not working
    [message] => I have been unable to log into IPTV Smarters for nearly 2 weeks. I keep getting a message stating no connection but my internet is working because everything else works including IP Vanish. Attached is a screen shot. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9317
    [ticketmask] => 223890
    [userid] => 23908
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Sent a smaller amount to the Bitcoin address listed here. Trying to put the full amount needed. 
    [message] =>  Sent a smaller amount to the Bitcoin address listed here. Trying to put the full amount needed. 

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9318
    [ticketmask] => 928736
    [userid] => 23425
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => What is the PIN code for ibo pro player
    [message] => What is the PIN code for Ibo pro player? For adult access. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9319
    [ticketmask] => 688152
    [userid] => 23910
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't log in
    [message] => I type the password and username correct. However, when I put the http link for the Tv, I get invalid.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9320
    [ticketmask] => 966160
    [userid] => 23505
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Tv app
    [message] => Tv app will not update or play. I will click the update on each category and it will say try again. I have tried deleting the app and reinstalling it and it’s still doing the samething. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9321
    [ticketmask] => 514590
    [userid] => 23505
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Tv app
    [message] => Tv app is not updating or playing. I’ve tried to uninstall and download again and it’s still doing the same thing. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9322
    [ticketmask] => 036071
    [userid] => 23569
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Adding device 
    [message] => I’m trying to add another device but when I go on the downloader app and put the number in it has an error message saying webpage not available the webpage at whttps; TVpro.lct.l TV could not be loaded because ET; ERR_time_out message occurred
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9323
    [ticketmask] => 632617
    [userid] => 23689
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues with Series tab
    [message] => Good Afternoon ,

I have been trying to watch a movie this morning and it will not stream. It will just go to a black screen and the movie does not full load. I tried in the series section and the same thing happened. The tv series section was working last night but I’m not sure what changed. I did clear my cache and do a hard reset of my fire stick. Is there anything else I need to do on my end? Please also refer to my previous ticket #352327 as it presents the same issue as back then. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9324
    [ticketmask] => 502379
    [userid] => 23868
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => US | FOX 5 (WNYW) New York
    [message] => Hello I reached out a few weeks ago about US | FOX 5 (WNYW) New York not working. I have tried different platforms, TVs, as well as the recommendation on how to fix it. It’s still very glitchy and always buffering. I’m wondering if there’s a way to fix this. This is the only channel. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9325
    [ticketmask] => 487060
    [userid] => 23372
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => can't watch tv
    [message] => hello, im able to watch tv, the apps kick me out
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9326
    [ticketmask] => 921092
    [userid] => 17219
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid account 
    [message] => All of a sudden Smarters is saying invalid account 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9327
    [ticketmask] => 699662
    [userid] => 7496
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Movies And series buffering
    [message] => I can’t seem to access any series or movies in the past week. I have been able to access most live tv channels. I have read that service was down but has been back up Ands I’m still having issues.  I attached the photo of the screen I get when I try to access a series.  Please advise before I subscribe For another 3 months. Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9328
    [ticketmask] => 376784
    [userid] => 7496
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Movies And series buffering
    [message] => I can’t seem to access any series or movies in the past week. I have been able to access most live tv channels. I have read that service was down but has been back up Ands I’m still having issues.  I attached the photo of the screen I get when I try to access a series.  Please advise before I subscribe For another 3 months. Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9329
    [ticketmask] => 795812
    [userid] => 18105
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => What is going on
    [message] => I'm trying to watch TV and it keeps going off. I've tried all the necessary step bit ot won't come back. Are yall doing maintenance? If so you should send an email
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9330
    [ticketmask] => 000655
    [userid] => 22235
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to watch any movies or series 
    [message] => Unable to watch any movies or see any series. This started early today 7/14/25 I re-downloaded iptv smarter app, still unable to watch.  It keep buffering, going thru 1-5 saying video is unavailable, same with series. NO issues with live tv channels. Thanks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9331
    [ticketmask] => 218970
    [userid] => 3966
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment Extention 
    [message] => I was wondering if I can get an extension for my invoice. It’s due today, but if possible I need it to be extended until tomorrow. I will be able to pay it early tomorrow morning. If not, I’ll just try to find a solution by the deadline. Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9332
    [ticketmask] => 594597
    [userid] => 23915
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account invalid or expired 
    [message] => My account is active and I'm trying to see what I'm getting an error that's says account invalid or expired. Please assist. Thanks. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9333
    [ticketmask] => 067750
    [userid] => 23915
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account invalid or expired 
    [message] => My account is active and I'm trying to see what I'm getting an error that's says account invalid or expired. Please assist. Thanks. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9334
    [ticketmask] => 652145
    [userid] => 23915
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account invalid or expired 
    [message] => My account is active and I'm trying to see what I'm getting an error that's says account invalid or expired. Please assist. Thanks. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9335
    [ticketmask] => 337732
    [userid] => 19634
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Issues 
    [message] => Hello one of my firestick lost everything. Login icon is gone
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9336
    [ticketmask] => 032598
    [userid] => 13983
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Change Login Info
    [message] => Can I get my username and password changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9337
    [ticketmask] => 558520
    [userid] => 21591
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Order Number: 6753499714
    [message] => Hello I paid for an a service change to add adult to my subscription.  I paid on 7/20. My Order Number is 6753499714.  I saw that it has been more than 12 hours since processing. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9338
    [ticketmask] => 659154
    [userid] => 23892
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username &pasword
    [message] => Hello on 7/24/25 I updated and paid for a year subscriber with order number 438-941-7262 and I have not received my username and password email yet. Please let me know what I do wrong or what is the problem?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9339
    [ticketmask] => 190056
    [userid] => 23892
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username &pasword
    [message] => Hello on 7/24/25 I updated and paid for a year subscriber with order number 438-941-7262 and I have not received my username and password email yet. Please let me know what I do wrong or what is the problem?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9340
    [ticketmask] => 329310
    [userid] => 8312
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => PIN code 
    [message] => PIN code error when trying to watch Adult channels
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9341
    [ticketmask] => 619869
    [userid] => 22638
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Paid Services - have not received services
    [message] => Good Morning,

I paid for services on 7/26/25 order 97205, and have yet to receive confirmation. I paid through Bitcoin. Please let me know what needs to happen next for either a refund or to obtain my services. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9342
    [ticketmask] => 540172
    [userid] => 17182
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login
    [message] => Hello. I'm not able to login. My firestick was factory reset. I downloaded the app again without issue. I'm stuck at the username and password screen. When I hit the next button after entering my info it does nothing
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9343
    [ticketmask] => 899177
    [userid] => 17182
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login
    [message] => Hello. I'm not able to login. My firestick was factory reset. I downloaded the app again without issue. I'm stuck at the username and password screen. When I hit the next button after entering my info it does nothing
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9344
    [ticketmask] => 244727
    [userid] => 5190
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => No invoice 
    [message] => Please send invoice for payment 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9345
    [ticketmask] => 660329
    [userid] => 361
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Reseller 
    [message] => Hi Privacy,

I am interested in becoming a reseller. Please send me information that will help me understand how this will work.

THANKS

Damon 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9346
    [ticketmask] => 686536
    [userid] => 1688
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment link not working 
    [message] => Hi,

I’m trying to pay my bill via cash app Bitcoin but when I click the link it brings up a 503 error, server not available. I can try again later; I just wasn’t sure if you all were aware of the issue

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9347
    [ticketmask] => 489410
    [userid] => 22638
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => d5923ea306b422c7767729cac83873f34d396377ecd17af878ad6a44bd40df68
    [message] => Payment sent & services not received.  

d5923ea306b422c7767729cac83873f34d396377ecd17af878ad6a44bd40df68 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9348
    [ticketmask] => 110509
    [userid] => 22638
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => d5923ea306b422c7767729cac83873f34d396377ecd17af878ad6a44bd40df68
    [message] => Please dont close tickets. My issues was not addressed,  they just didn't like what I said. They asked for 64 character transaction # which i found!

Please address my issue!

Here is 64 character transaction #

d5923ea306b422c7767729cac83873f34d396377ecd17af878ad6a44bd40df68

Screenshot are attached as well. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9349
    [ticketmask] => 990660
    [userid] => 23714
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => change credentials 
    [message] => is it possible to change my username and password before renewing my 6 month subscription thank you in advance 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9350
    [ticketmask] => 730365
    [userid] => 23253
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login Invalid
    [message] => It’s saying Invalid Username . No Channels are loading
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9351
    [ticketmask] => 675722
    [userid] => 23253
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => iPad Install 
    [message] => It’s saying Invalid Username . No Channels are loading
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9352
    [ticketmask] => 529693
    [userid] => 3966
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Download Issue
    [message] => I’m trying to log into a new tv we just purchased, but it’s not a firetv or have a firestick. It’s an LG, but none of the apps found in the App Store will allow me to log in. Is there a way we can get it to work or send a picture of the exact app to download and use?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9353
    [ticketmask] => 156935
    [userid] => 21242
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Install on another tv
    [message] => How do I install the app on another Roku TV?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9354
    [ticketmask] => 174970
    [userid] => 3966
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Download/login issue
    [message] => I’m trying to log into a new tv we just purchased, but it’s not a firetv or have a firestick. It’s an LG, but none of the apps found in the App Store will allow me to log in. Is there a way we can get it to work or send a picture of the exact app to download and use?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9355
    [ticketmask] => 163857
    [userid] => 7800
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Unable to check Bitcoin option in Desktop site view
    [message] => I am unI am not able to select the option to pay in Bitcoin on my phone when I am in Desktop site view. I can switch it back to Mobilesite view and select the Bitcoin option, but the warning message comes up on the screen and I cannot click on the " Agree" button to continue on with my purchase.

When I try logging in using my computer it keeps saying that my password is incorrect, which is why I am using my phonem

Can I get assistance please?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9356
    [ticketmask] => 921341
    [userid] => 9112
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Webplayer not working
    [message] => Hello, I have not been able to stream on my computer using the webplayer for a few days now. It just says "loading EPG" but nothing loads and I can't click on any channel to get it to work. I tried through my phone with wifi off and still the same thing. Everything works find on my TV (fire stick) its just on my computer and phone through webplayer. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9357
    [ticketmask] => 459476
    [userid] => 15154
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Web tv player
    [message] => The web tv player is not working for me. It keeps saying loading epg but it never works. The content never loads. It previously worked very well. Please advise. Thank you!

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9358
    [ticketmask] => 185044
    [userid] => 3966
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Streaming Issue
    [message] => I tried watching the movie Dirty Laundry, but a message popped up asking for a PIN code. I don't remember ever setting one up. What code do I enter or how can I remove needing a PIN code. I'm streaming from the Ibo Player Pro
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9359
    [ticketmask] => 796676
    [userid] => 14181
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Adult channel access (ibo player)
    [message] => When trying to access the adult channels a pin is required and I have never used a pin to access these channels. Please advise.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9360
    [ticketmask] => 944640
    [userid] => 2917
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Login In
    [message] => I just paid but now I can't log in... Says account invalid or expired
Can I get a updated password? 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9361
    [ticketmask] => 845557
    [userid] => 21908
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Renew Service. Need open Invoice 
    [message] => Renew service. Please provide an open invoice. Thanks.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9362
    [ticketmask] => 289142
    [userid] => 14181
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Adult Channels 
    [message] => When trying to access the adult channels a pin is required and I have never used a pin to access these channels. Please advise.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9363
    [ticketmask] => 310394
    [userid] => 23974
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => buffering service
    [message] => Hello, 

I was able to get the streaming service working on my tv but it is buffering a lot. I am using Smarters TV pro to watch. See attached screen shot taken from thewebplayer.tv, with wifi turn off on my phone.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9364
    [ticketmask] => 918320
    [userid] => 23304
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Subscription didn't renew after paying 
    [message] => Hello, I renewed my subscription yesterday and it kicked me out during a live event we were watching. I checked and invoice is showing not paid but I sent BTC already. Please advise how to correct the issue. I attached a screenshot of the payment receipt 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9365
    [ticketmask] => 520615
    [userid] => 23304
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Subscription didn't renew after paying 
    [message] => Hello, I renewed my subscription yesterday and it kicked me out during a live event we were watching. I checked and invoice is showing not paid but I sent BTC already. Please advise how to correct the issue. I attached a screenshot of the payment receipt 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9366
    [ticketmask] => 944427
    [userid] => 9264
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Webplayer not playing 
    [message] => The web player isn't playing after I log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9367
    [ticketmask] => 402528
    [userid] => 19142
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Older app maybe???
    [message] => I installed the app on a different tv and the information their like movies seem to be older. There are very few 2025 movies like on my other tv. There also is no button to refresh. Please advise.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9368
    [ticketmask] => 978043
    [userid] => 9018
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid User Details message, no programs
    [message] => Hello,1st, I’m on autopay for around the 8-11th of the month. 2nd, as of Tuesday, Sep 2, I have no service via Smarters Player Lite. All sections are showing 0 shows, channels and movies after attempting to “Loading Your Playlist”. I’ve deleted and reinstalled from the App Store but still nothing. Thank you for your help 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9369
    [ticketmask] => 701798
    [userid] => 23975
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Smarters Player Lite
    [message] => Downloaded the app and typed in the login info and it opened up as it should have but when I click “Live tv” it goes to the loading screen and then a red banner says “invalid username details”
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9370
    [ticketmask] => 024482
    [userid] => 17771
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid accounts
    [message] => Says login is invalid or has expired. Just paid $150 for the year service.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9371
    [ticketmask] => 602229
    [userid] => 23143
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment not processed 
    [message] => Hello, 
I paid my invoice yesterday and it is not showing paid. 
I attached screenshots of the transaction. 
Please advise on status. 
It has been more than 12 hours. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9372
    [ticketmask] => 561692
    [userid] => 15910
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Early 
    [message] => i'm going out of the country for a few weeks and wanted to pay early. How do I go about that?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9373
    [ticketmask] => 529088
    [userid] => 17402
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Cash app could not recognize the cash tag numbers and letters
    [message] => Upon trying several times to make a payment cash app says they cannot find a match for the address that was given on my recent invoice
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9374
    [ticketmask] => 241615
    [userid] => 23985
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => payment
    [message] => i sent $160.01 and then $3.27 total 160.28 for one year service
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9375
    [ticketmask] => 397858
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Colombia folder down
    [message] => Hello,

I wanted to report that all the channels in the colombia folder are down again, could you please look into this? I've attached an image of the web player using my cellphone data. Thank you for your help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9376
    [ticketmask] => 257192
    [userid] => 21611
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => NFL channels 
    [message] => Hello,

I’ve noticed none of the nfl games are showing on the app today neither did the Thursday game.  
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9377
    [ticketmask] => 219365
    [userid] => 23992
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Logging In
    [message] => I paid with bitcoin.
Downloaded the app.

Username: thetghost27@gmail.com
PW: Isaiah#24

No access.
Cashapp said it can take up to 20 minutes but the link expires in 10.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9378
    [ticketmask] => 503670
    [userid] => 7438
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App will not install
    [message] => I am installing on a new fire stick. I have the unknown permission turned on. I enter 960129. It starts the process. Staging app. Then do you want to install. Once I select install, I get the “app not installed” messages with a grayed out exclamation.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9379
    [ticketmask] => 318670
    [userid] => 17726
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Another year service 
    [message] => I want to purchase another year service 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9380
    [ticketmask] => 871687
    [userid] => 13938
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Log in 
    [message] => I’m logged into ib proplayer on my fire stick but when I try to log in on another device. It won’t let me log in. I thought it was up to 4 devices. Also the xciptv doesn’t work. It just keeps updating over and over 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9381
    [ticketmask] => 864184
    [userid] => 7683
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment
    [message] => Are you no longer accepting AMEX as payment? My card is now being declined.

Please advise,

Thanks,
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9382
    [ticketmask] => 081585
    [userid] => 23997
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid Username or expired
    [message] => When I try logging in with the credentials giving, it keeps saying Your account is invalid or has expired. Any help with this? 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9383
    [ticketmask] => 570710
    [userid] => 14067
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Channels
    [message] => Hello Is It Possible To Get A New ABC Channel For Catch-up 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9384
    [ticketmask] => 401975
    [userid] => 23372
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => QR Code
    [message] => Please send me a new QR code to pay $1.02 I owe.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9385
    [ticketmask] => 881438
    [userid] => 23514
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Updated issues 
    [message] => One firestick has not updated in months. The other one not takes 20 plus mins to updated & then I still can’t watch anything b/c of the constant buffering 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9386
    [ticketmask] => 518269
    [userid] => 22014
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Renew
    [message] => Just trying to renew my service
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9387
    [ticketmask] => 829584
    [userid] => 24008
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Install Issues
    [message] => Hello. I was able to install the smarters IPTV app on one device. On an identical second, the app does not install. We then used the code for the IB player pro and it asked for a pin number to access the adult channels. Please advise. Can you provide updates codes?

The app does not install so no further photos are available. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9388
    [ticketmask] => 949705
    [userid] => 15486
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Want let me download on phone
    [message] => Trying to download it on my phone but it saying sign in Microsoft but I don't have am account with them and it want let me create on
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9389
    [ticketmask] => 713256
    [userid] => 22130
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => M3u 
    [message] => Hey I’m trying to use my account on my tablet but I believe I need a m3u url or xtream url. When I go to your website the how to download page will not load. Can u send me the url please. Thanks. 
Ethan.vallese@gmail.com
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9390
    [ticketmask] => 161775
    [userid] => 22130
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => M3u 
    [message] => Hey I’m trying to use my account on my tablet but I believe I need a m3u url or xtream url. When I go to your website the how to download page will not load. Can u send me the url please. Thanks. 
Ethan.vallese@gmail.com
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9391
    [ticketmask] => 806036
    [userid] => 16454
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No Sweden Channels are working
    [message] => I have a friend who wants to switch iptv providers and I told him to switch to you but he watches swedish tv channels. I tried them to see how they're working and I can't get any to work. I have great network speeds and no channels are working. I have tried on tivimate, webplayer, iptvsmarterspro.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9392
    [ticketmask] => 953357
    [userid] => 14765
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] =>  privacy IPTV detail
    [message] => Need M3U Playlist URL
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9393
    [ticketmask] => 883252
    [userid] => 13646
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Log in error inactive or server error
    [message] => I get message of login error check server or account inactive. I checked username and password both are correct. Web player logs in but channel don't work.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9394
    [ticketmask] => 878604
    [userid] => 22661
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => German TV stations are not streaming
    [message] => I'm having trouble with the German TV stations.
None of them is streaming in the IPTV Smarters App nor in the Webplayer.
The EPG shows that something is there, but no stream.
US TV is working fine.

Device used: Windows 11 Laptop.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9395
    [ticketmask] => 644667
    [userid] => 6070
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => iPhone 
    [message] => Invalid User Details My iphone
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9396
    [ticketmask] => 352401
    [userid] => 6070
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => iPhone 
    [message] => Invalid User Details My iphone
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9397
    [ticketmask] => 092688
    [userid] => 6070
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => iPhone 
    [message] => Invalid User Details My iphone
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9398
    [ticketmask] => 859003
    [userid] => 6070
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => iPhone 
    [message] => Invalid User Details My iphone
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9399
    [ticketmask] => 139720
    [userid] => 10110
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Forgot PIN code
    [message] => I forgot my my PIN code for my adult channel and I wanted to know how do I get log back in or reset my code.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9400
    [ticketmask] => 246696
    [userid] => 23540
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment
    [message] => Hello
My subscription will be ending towards the end of the month.  To avoid interruption to service, how may I pay ahead of the last day.  I do not have an invoice that I can make a payment, nor am I showing payment options under the payment tab.  I would like to pay by credit card.
Thanks
Katia 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9401
    [ticketmask] => 964596
    [userid] => 4181
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Movies / tv shows buffering
    [message] => I cant watch a 30 min tv show it take 120 mins because service keeps buffering Same thing with movies. I have an 1000mbps plan on internet and this should not be happening. I need this fixed or compensation. I went to the web address and clicked on shows and the screen shot shows what I see. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9402
    [ticketmask] => 135293
    [userid] => 23689
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues with app and streaming
    [message] => Good morning. My app is currently not working. It won’t show any channels and the streaming is steady buffering on my fire stick. The WiFi speed has not changed. I have included pictures of the Smarters app showing invalid user details when trying to update the playlist. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9403
    [ticketmask] => 740579
    [userid] => 14270
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Bill
    [message] => Just wanna know when I will be getting my new bill.So I can pay you for the next year.Thank you so much need new invoice 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9404
    [ticketmask] => 574843
    [userid] => 21073
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Change plan
    [message] => When can I change plan to every 6 month instead of every month? Do i need tp wait until next bill.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9405
    [ticketmask] => 915569
    [userid] => 21450
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Changing subscription 
    [message] => I would like to change my subscription to annually instead of every 3 months...can u please assist
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9406
    [ticketmask] => 490750
    [userid] => 23504
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Service stopped working 
    [message] => Service stopped working. Just renewed my membership on 10/01/2025
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9407
    [ticketmask] => 433312
    [userid] => 11567
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid login details 
    [message] => Trying to log in but it say my account  login details are in valid subscription dont expire til the 26 of October 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9408
    [ticketmask] => 432777
    [userid] => 23162
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login  issues
    [message] => Hey my account will not login it keeps giving an error message saing my accout is invalid but it doesn't expire until March 2026 please help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9409
    [ticketmask] => 315597
    [userid] => 16649
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Keeps stating my account is invalid or expired
    [message] => As of today, I can not log into the service. It keeps telling me that my account is invalid or expired.  Why is this happening? I paid my bill last month which covers me until December
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9410
    [ticketmask] => 522559
    [userid] => 16116
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => My App service is down
    [message] => Login details not working showing a oops error something went wrong on website causing my smarters service not letting me to login.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9411
    [ticketmask] => 221561
    [userid] => 14766
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login error
    [message] => We are reaching to inform you that we continuously get ( Your Account is invalid or has expired ) error message. Our acct has been paid and was extended until April 2026. We need this fixed immediately.

Has there been any changes to our username or password?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9412
    [ticketmask] => 837976
    [userid] => 6181
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Service 
    [message] => Service just went out 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9413
    [ticketmask] => 027627
    [userid] => 8043
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account showing invalid 
    [message] => Account is showing invalid.  Is service down?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9414
    [ticketmask] => 325595
    [userid] => 21382
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account Logged Out
    [message] => System logged out unexplained.  Cannot log back in "Your account has expired".  My account is good until december 10, 2025.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9415
    [ticketmask] => 312899
    [userid] => 14490
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => service still down
    [message] => Don't have any connection to the service. My Internet works, please fix servers. Using Tivimate. 10:05cdt
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9416
    [ticketmask] => 852454
    [userid] => 8024
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot log in
    [message] => Asking for Playlist details, have entered username and password and login, saying account is invalid or has expired account was paid on 10/08/2025 cannot log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9417
    [ticketmask] => 552482
    [userid] => 8024
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot log in
    [message] => Asking for Playlist details, have entered username and password and login, saying account is invalid or has expired account was paid on 10/08/2025 cannot log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9418
    [ticketmask] => 847329
    [userid] => 23518
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Service on Second Home
    [message] => I would like to put the service on a vacation home that is an hour from my current home. Do I need to set up a second account? If this is the case how do I go about doing so?  Would want to keep user ID, password, payment process consistent ideally.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9419
    [ticketmask] => 740121
    [userid] => 24053
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => 4 digit pin
    [message] => I have the service with adult content. It’s saying I need a code for the adult service and I wanted to ask what the code is. Thank you.

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9420
    [ticketmask] => 452036
    [userid] => 20978
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Remaining Balance 
    [message] => It will not allow me to only send 0.00002161 of BitCoin. It will only allow a minimum of 0.0005. I accidentally sent only $17.58 USD.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9421
    [ticketmask] => 564277
    [userid] => 24046
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Stations not workin
    [message] => My sports channels are not working keeps saying No Signal Found. And my movie options keep pausing and not playing all the way through
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9422
    [ticketmask] => 616501
    [userid] => 16003
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering 
    [message] => Movies section doesn’t work

Series section doesn’t work

Live TV constant buffering or doesn’t play at all
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9423
    [ticketmask] => 471383
    [userid] => 3966
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Payment Extension 
    [message] => I need an extension for my payment due tomorrow. I will be able to pay the invoice on Thursday morning, October 23, 2025. I had a few emergencies I had to handle, and my check doesn’t come until after the due date of the invoice. I would really appreciate it if possible.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9424
    [ticketmask] => 914309
    [userid] => 23540
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment needing to be made
    [message] => Hello,
I understand that I can pay by credit card, rather than bitcoin.  My friend who introduced me to your service pays by credit card.  I would like to make a payment via credit card myself.  Would someone kindly please point me in the right direction in how to do this.  Thank you
Katia
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9425
    [ticketmask] => 343988
    [userid] => 8320
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering
    [message] => Channels are continually buffering 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9426
    [ticketmask] => 709100
    [userid] => 17824
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Saying service is terminated 
    [message] => I paid service on aug 28th and it supposed to run til nov 27. But its saying its terminated.  Can u tell me whats going on? Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9427
    [ticketmask] => 425567
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering not playing channels 
    [message] => Hello,

I wanted to report that some channels in the colombia folder are down, like the CO:RCN SD,and the CO:RCN, CO:RCN HD are playing a different channel, could you please look into this? I've attached an image of the web player using my cellphone data. Thank you for your help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9428
    [ticketmask] => 585261
    [userid] => 21131
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Change login info
    [message] => I wanted to change my username and password for my login
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9429
    [ticketmask] => 208770
    [userid] => 21566
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => October was paid twice
    [message] => My October invoice #99979 was paid twice. When I tried to pay it with Bitcoin I got a pop up saying I had insufficient funds. I purchased more Bitcoin. Later I got a notification the bill had been paid twice. Does that give me a credit for November?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9430
    [ticketmask] => 837693
    [userid] => 10873
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Accoint
    [message] => How can I change to the yearly payment? Do I have to close this account and open a new one? I once paid $150 thinking thay would work and lost $100. Dont want to do that again. 

Thank you,
Jorge 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9431
    [ticketmask] => 785866
    [userid] => 24066
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Reseller plans 
    [message] => These reselller plans . What are the plans. Monthly , yearly ? Looking to resell 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9432
    [ticketmask] => 848904
    [userid] => 22842
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Username and password not working
    [message] => I can not log in.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9433
    [ticketmask] => 142812
    [userid] => 17398
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Saying username and password is incorrect 
    [message] => Login is not accepting my username and password. Giving error message username and password are incorrect.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9434
    [ticketmask] => 293316
    [userid] => 22610
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => I cant login
    [message] => My account was logged out on its own on one of my tvs. Everytime I try to login it says my account is invalid or expired but it still works on my other tv. Ive already tried uninstalling and reinstalling, restarting the app and tv and updating it but nothing works. My balance isnt due until the 26th.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9435
    [ticketmask] => 833061
    [userid] => 22610
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => I cant login
    [message] => My account was logged out on its own on one of my tvs. Everytime I try to login it says my account is invalid or expired but it still works on my other tv. Ive already tried uninstalling and reinstalling, restarting the app and tv and updating it but nothing works. My balance isnt due until the 26th.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9436
    [ticketmask] => 411081
    [userid] => 10869
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => Good evening,

I cannot log in to my account.  I have checked the username and password, and they are correct.  On, IPTV smarters it says my account is invalid or expired.  On XCIPTV it says log in failed.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9437
    [ticketmask] => 005559
    [userid] => 22014
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login
    [message] => The app has logged me out of my TV and my phone I tried my login information but it does not work I repaid in October that's when it expires October 2026
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9438
    [ticketmask] => 727379
    [userid] => 12443
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot login
    [message] => Cannot login. See screen shot.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9439
    [ticketmask] => 744211
    [userid] => 20380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login
    [message] => Keep getting account is invalid or has expired 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9440
    [ticketmask] => 750738
    [userid] => 10935
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Paid bill can't log in on tv
    [message] => I paid my bill and it was working now it shows on tv screen to log in which I did. It shows check server address, username and password which I did.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9441
    [ticketmask] => 937523
    [userid] => 17398
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues 
    [message] => Will not allow me to login saying Server address Username and password Failed.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9442
    [ticketmask] => 158329
    [userid] => 22014
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Wont let me login in
    [message] => The app has logged me out of my TV and my phone I tried my login information but it does not work I repaid in October that's when it expires October 2026 its been over 24 hours why has nobody contacked me yet
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9443
    [ticketmask] => 860365
    [userid] => 15784
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Haven't received the latest invoice
    [message] => Hello.

Can you send me an invoice so i can pay for the yearly subscription?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9444
    [ticketmask] => 351336
    [userid] => 4183
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Neighbor attempting to start account
    [message] => My neighbor Sylvia Pulley , email: Boopn2u@gmail.com, it doesn’t show her account.  We’ve tried to start an account and we can’t verify.  How do we proceed? Can you send her an email explaining what she needs to do?  It always say no account found.  Thank you for your help!
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9445
    [ticketmask] => 879291
    [userid] => 23651
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => Hello! When I enter my user name  and password, it says login failed. I haven’t changed my information so unsure what’s the issue lies. I was watching earlier and for some reason, I was logged out and now I can’t log back in. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9446
    [ticketmask] => 152960
    [userid] => 22014
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No channels
    [message] => It says my account is expired and is invalid I can't get no channels
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9448
    [ticketmask] => 718694
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Test
    [message] => fdsfds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9449
    [ticketmask] => 141170
    [userid] => 24055
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Logging in
    [message] => Account is saying that it is invalid or expired? That shouldn’t be because my account is in good standards. Can you help
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9450
    [ticketmask] => 604292
    [userid] => 6538
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login
    [message] => Can’t login to my account 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9451
    [ticketmask] => 496565
    [userid] => 23043
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Change to 1 year
    [message] => I was warning what is the process for me to change from every three months to one year please let me know
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9452
    [ticketmask] => 153320
    [userid] => 24055
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => My account is invalid or expired when I just purchased this service early this month.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9453
    [ticketmask] => 669159
    [userid] => 24055
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => My account is invalid or expired when I just purchased this service early this month.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9454
    [ticketmask] => 667926
    [userid] => 10132
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Wouldn't let me log in 
    [message] => Can't log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9455
    [ticketmask] => 836691
    [userid] => 20422
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Lagging and buffering services
    [message] => Multiple channels are constantly buffering and not playing video synced with sound-for instance, Fox News, local NBC channels, as well as ESPNU. This has been happening for ~ Weeks and since there is no telegraph page for status, I feel there is a need to open a ticket. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9456
    [ticketmask] => 099480
    [userid] => 19634
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Changing internet provider 
    [message] => I changed internet and wifi provider will this affect my account.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9457
    [ticketmask] => 660444
    [userid] => 12988
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Say account invalid 
    [message] => I have been having this problem all week and my account is paid up for the month and need to find out what is going on 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9458
    [ticketmask] => 461774
    [userid] => 16320
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can not login on one tv
    [message] => I can not log in on one of my TVs it say I don’t have an active account but I can login on a different tv. I deleted the app and reinstalled it but the same thing showing, please HELP me. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9459
    [ticketmask] => 373623
    [userid] => 7893
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issue with login
    [message] => I'm receiving a message stating that>Your account is invalid or has expired.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9460
    [ticketmask] => 002419
    [userid] => 8165
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account invalid or expired 
    [message] => Won’t allow me to login on my tv states account is invalid or has expire. I have deleted the cache and data and it’s still giving me the same error. I also erased iptv app and re downloaded it. However the app works on my phone and tablet. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9461
    [ticketmask] => 514761
    [userid] => 8141
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => buffering
    [message] => I pretty much get buffering on all channels most of the time. I have fiber optic internet. Any ideas?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9462
    [ticketmask] => 631194
    [userid] => 10869
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => Good evening,

I cannot log in to my account.  I have checked the username and password, and they are correct.  On, IPTV smarters it says my account is invalid or expired.  On XCIPTV it says log in failed.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9463
    [ticketmask] => 321995
    [userid] => 7092
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not able to log in
    [message] => I was kicked out of my service. When I try logging in it says my service is invalid or expired. My account shows active on the portal. However I’m not able to log in. I can’t log in via fire stick or tv smarters pro on my smart tv
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9464
    [ticketmask] => 799571
    [userid] => 12443
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot login
    [message] => Same issue as before. Says account is invalid or expired. I am paid through December 22, 2025z
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9465
    [ticketmask] => 370679
    [userid] => 9187
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Paid invoice but not getting any service 
    [message] => I'm opening this ticket on behalf of my stepfather Tommy Armstrong's  account...He can't open a ticket because it says his account doesn't exist ..He paid for a years subscription but hasn't received any login info...The order number is 3467805311...His email is tla11352@gmail.com...
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9466
    [ticketmask] => 900301
    [userid] => 22842
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Logging in on a firestick 
    [message] => I am not able to log in on my firestick devices.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9467
    [ticketmask] => 056902
    [userid] => 10935
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Changed wifi, new server number. Can't login
    [message] => I changed my internet service, my new server address is 192.168.12.1 when trying to log in the notice says to check Server address which is different on my homepage. Could you please update to new server address. I could not find where to do that.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9468
    [ticketmask] => 442691
    [userid] => 21131
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login  issues
    [message] => IPTV SMARTERS kicked me out the app is making me log back in my devices but when I enter login info it keeps giving me an error message saying my account is invalid or expired but it si valid and does not expire till next year. Please assist cause there is nothing on the maintenance board about the service as of today last update on the board says Nov 7th.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9469
    [ticketmask] => 808509
    [userid] => 23065
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account expired message
    [message] => TV app stating my account is invalid or expired 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9470
    [ticketmask] => 757917
    [userid] => 21546
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login
    [message] => Keeps saying your account is invalid or has expired 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9471
    [ticketmask] => 781622
    [userid] => 21546
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login
    [message] => Keeps saying your account is invalid or has expired 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9472
    [ticketmask] => 564773
    [userid] => 9264
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Expired message but paid oct 6
    [message] =>  I can not log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9473
    [ticketmask] => 926146
    [userid] => 361
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Account expired or invalid 
    [message] => A notification say "your account is invalid or has expired."

My active account expires in 2026. Pleaaw advise.

THANKS

Damon
(313)675-7339
Damon48221@gmail.com 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9474
    [ticketmask] => 533630
    [userid] => 23046
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New log in password 
    [message] => Hello my question is I normally have 4 connections and one of my fire sticks was stolen from my home is it possible to log out and receive a different log in so that the fire stick that was stolen can not be used for this particular app It’s only one fire stick that’s missing thank you 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9475
    [ticketmask] => 082072
    [userid] => 23046
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New log in password 
    [message] => Hello my question is I normally have 4 connections and one of my fire sticks was stolen from my home is it possible to log out and receive a different log in so that the fire stick that was stolen can not be used for this particular app It’s only one fire stick that’s missing thank you 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9476
    [ticketmask] => 033098
    [userid] => 23046
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New log in password 
    [message] => Hello my question is I normally have 4 connections and one of my fire sticks was stolen from my home is it possible to log out and receive a different log in so that the fire stick that was stolen can not be used for this particular app It’s only one fire stick that’s missing thank you 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9477
    [ticketmask] => 216557
    [userid] => 10082
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Invalid login
    [message] => Did a new install because I couldn't get anything working. Now telling me invalid account or expired. Account is good untill Feb 2026. Web player works fine. Can't login to xciptv or smarters.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9478
    [ticketmask] => 584299
    [userid] => 6898
    [deptid] => 13
    [deptname] => Banned Accounts
    [subject] => Says account not active 
    [message] => Hello,

I can't get into my account. I am not sharing my account. I am the only user on this account. I need my account reinstated.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9479
    [ticketmask] => 428730
    [userid] => 13016
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't Login and there is no login information under details tab
    [message] => I keep getting the message "your account is invalid or has expired". My account doesn't expire until January 16, 2026. When I goo to the website and attempt to pull up my account, it indicates "User not found". HELP!!!
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9480
    [ticketmask] => 395667
    [userid] => 13269
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not moving from update screen
    [message] => The screen continues to update and it gets stuck on the guide part saying waiting and the screen goes blank and it goes back to start updating all over again. I have reset my fire stick and downloaded downloaded again and it is still stuck on the update screen this has been happening for the last two days I also did the dns.appdeveloperlink as the banner said and still updating now going on 3 days
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9481
    [ticketmask] => 037106
    [userid] => 405
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't log in
    [message] => I just purchased one month of y'all's service and I can't log in I downloaded what it said through downloader and it says that I'm protected now but I still cannot log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9482
    [ticketmask] => 635631
    [userid] => 23043
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Need PIN code for adult TV
    [message] => I am using the IB pro player and to use my adult live TV. It says I need a code and I have no code to put in. That would work.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9483
    [ticketmask] => 312709
    [userid] => 17677
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => log in name and password
    [message] => HI i want to log out and then log in to my IPTV service; i dont know or remember my log in name or password.   Can you send it to me please

Thanks
David Bernstein
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9484
    [ticketmask] => 748023
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9485
    [ticketmask] => 875935
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9487
    [ticketmask] => 250989
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9486
    [ticketmask] => 266061
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9488
    [ticketmask] => 759582
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9489
    [ticketmask] => 287820
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9490
    [ticketmask] => 190965
    [userid] => 807
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I would like new username and password because one of my devices became defective and i couldn’t uninstall the app so instead of me being able to access 4 devices i can only access 3
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9491
    [ticketmask] => 041028
    [userid] => 23446
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Sports channel is blacked out
    [message] => The channels i've been using to watch hockey games have suddenly become blacked out (**Regional Black out**).

So far I've noticed the issue with the following 2 channels;

732 - CA | (FR) RDS1 HD
733 - CA | (FR) RDS HQ

I have tried connecting to a VPN, but it does not resolve the issue. I'm guessing whoever is providing the feed is by blacked out at the source.

Can you please resolve?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9492
    [ticketmask] => 810642
    [userid] => 23446
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Regional Black out
    [message] => The channels i've been using to watch hockey games have suddenly become blacked out (Regional Black out ).

So far I've noticed the issue with the following 2 channels;

732 - CA | (FR) RDS1 HD
733 - CA | (FR) RDS HQ

I have tried connecting to a VPN, but it does not resolve the issue. I'm guessing whoever is providing the feed is by blacked out at the source.

I've selected the Device Used as "Android Device", but i have the same issue regardless of what i use (Chromecast, Windows PC, Android phone)

Can you please resolve?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9493
    [ticketmask] => 042474
    [userid] => 24123
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New reseller
    [message] => I am a new reseller and need to finish setting up my account
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9494
    [ticketmask] => 663748
    [userid] => 7731
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering while updating
    [message] => Hello,
When we open the app on our TV it goes to the “Update” screen. Then after a couple minutes of updating, it exits/quits the app. We have repeatedly tried to access the app, but have not been able to get past the updating screen. 

I believe the app we use is IPTV (see attached photo).


    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9495
    [ticketmask] => 248235
    [userid] => 10325
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Live TV 
    [message] => wont complete the downloading stops after it gets to the VOD and then nothing 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9496
    [ticketmask] => 352893
    [userid] => 21486
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New Hisense Fire Tv
    [message] => Hi,

I'm having trouble downloading and installing the XCIPTV app on my new hisense fire tv.  It has previously worked on other smart tv's in my house.  It says that my tv won't allow install from unknown apps.  Do you have a work around?

Thanks,
Brad
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9497
    [ticketmask] => 174249
    [userid] => 13515
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Update Media Contents
    [message] => The guide is not loading up properly when you. It starts to load and stops after live tv before it has completed. Vod, series and guide do not load. Therefore, you're not able to see the guide for the channels.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9498
    [ticketmask] => 588918
    [userid] => 24137
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Saying expire account
    [message] => I just paid for a subscription and its saying invalid or expired account. Can you please help me resolve this issue??
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9499
    [ticketmask] => 768497
    [userid] => 24137
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Saying expire account
    [message] => I just paid for a subscription and its saying invalid or expired account. Can you please help me resolve this issue??
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9500
    [ticketmask] => 363445
    [userid] => 20442
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => New invoice 
    [message] => Hello

I haven't received to my knowledge an invoice to pay. My account expires December 27th and I wanted to pay for the next 6 months or even a year if the option was available. Please let me know how to proceed.

Thanks
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9501
    [ticketmask] => 830664
    [userid] => 19647
    [deptid] => 15
    [deptname] => Resellers
    [subject] => Reseller
    [message] => info for being a reseller
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9502
    [ticketmask] => 039586
    [userid] => 16646
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account showing invalid on tvs
    [message] => I can log into my account on my phone but not on my tvs
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9503
    [ticketmask] => 283786
    [userid] => 21759
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => New episodes not loading
    [message] => Hi, new episodes of “Palm Royale” haven’t been uploaded to the service in a couple of weeks. Any idea why?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9504
    [ticketmask] => 612958
    [userid] => 21759
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => New episodes not loading
    [message] => Hi, new episodes of “Palm Royale” haven’t been uploaded to the service in a couple of weeks. Any idea why?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9505
    [ticketmask] => 908443
    [userid] => 10208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App download
    [message] => Unable to down load xscript app
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9506
    [ticketmask] => 878030
    [userid] => 9376
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Account 
    [message] => Can I get separate login info for these invoices #. I got 4 devices for each one from the date they were created. One account is mine, then my dad,and my  brother. Thanks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9507
    [ticketmask] => 555018
    [userid] => 9376
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Account 
    [message] => Can I have different login username and password for the different invoices#102386,#100768,and #92246. They all are connected to 4 devices for different family. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9508
    [ticketmask] => 060628
    [userid] => 9149
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => Having issues with my login.user 238695833
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9509
    [ticketmask] => 445346
    [userid] => 24154
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues logining in
    [message] => Good morning,

I signed up yesterday and was able to get on the service on my iPad but when i tried to sign in on my sons iPad and or my smart tv with the credentials it wouldn’t let me.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9510
    [ticketmask] => 408302
    [userid] => 85
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Update Media Contents Continued Looping
    [message] => I want to first say that this problem I am having is happening on each TV where I have XCIPTV app installed with Firestick. However, on all but one TV at some point the problem "eventually" stops and presents the XCIPTV tiles for me to get in (i.e. LIVE TV; VOD; SERIES and GUIDE). 

Problem: The "Update Media Contents" loops constantly and once all four complete the updating it just continues to loop, never stopping and allowing me to access any of the four areas of XCIPTV. Sometimes I even try to navigate with the Firestick remote to see if it will make the app "pop out" of that update cycle and go to where I can access the four tiles within XCIPTV.

The webplayer via my mobile phone with WIFI turned off did not have any issues.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9511
    [ticketmask] => 591924
    [userid] => 20947
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Volume in the APP
    [message] => Hi I was looking to see if there was  a fix for the volume within the app not working? It does work in other apps and I tried moving the fire stick to other TV's and still no volume within the app. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9512
    [ticketmask] => 815525
    [userid] => 23512
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Active Services
    [message] => Good morning,

I cancelled my 3 month w/ adult subscription today and ordered a new subscription of 1 month w/ adult. I have paid the invoice for the 1 month w/ adult. When can I expect the 3 month subscription to be cancelled as it still shows active ? And when will the 1 month w/ adult be active ?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9513
    [ticketmask] => 253524
    [userid] => 24155
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot Log Into Additional Devices
    [message] => We are unable to log into additional devices using the username and password provided. It states, “Username or password incorrect/ Account Expired”. We’ve had the service for two days and have only set up 1 device so far. Please assist. 

We are using the ibPro Player.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9514
    [ticketmask] => 638158
    [userid] => 24155
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot Log Into Additional Devices
    [message] => We are unable to log into additional devices using the username and password provided. It states, “Username or password incorrect/ Account Expired”. We’ve had the service for two days and have only set up 1 device so far. Please assist. 

We are using the ibPro Player.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9515
    [ticketmask] => 330130
    [userid] => 21474
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Re: Playlist is not working 
    [message] => When I log in it says Playlist not working. Then it brings me to the Playlist screen. When I click on service and then connection, it states No connection Playlist not working retry. This started last night. My internet is working.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9516
    [ticketmask] => 955793
    [userid] => 20947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Volume in App
    [message] => Hi I was looking to see if there was a fix for the volume within the app not working? The volume does work in my apps and I tried moving the fire stick to other TV's and still no volume within the app.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9517
    [ticketmask] => 236149
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Colombia folder down
    [message] => Hello,

I wanted to report that all the channels in the colombia folder are down, like the CO:Caracol HD, CO:RCN SD, CO:RCN, CO:RCN HD are not playing at all. Could you please look into this? I've attached an image of the web player using my cellphone data. Thank you for your help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9518
    [ticketmask] => 171928
    [userid] => 4250
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => ESPN+ and Paramount+ and Peacock
    [message] => It doesn’t seem like any of the ESPN+, Peacock or Paramount channels have updated since 12/22. Can this be fixed, looking to watch a game at 7:30 tonight. Thanks. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9519
    [ticketmask] => 753532
    [userid] => 20947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Volume in APP
    [message] => Hi I was looking to see if there was a fix for the volume within the app not working? The volume does work in my apps and I tried moving the fire stick to other TV's and still no volume within the app. I tried going through the settings and nothing. All my other devices are working.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9520
    [ticketmask] => 456891
    [userid] => 13515
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Update Media Contents
    [message] => I have 5 tvs and I am not able to download XC App: 960129 it only loads on 3 tvs, please advise.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9521
    [ticketmask] => 809178
    [userid] => 13515
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Installation & Update Media Contents
    [message] => I have 5 tvs and I am not able to download XC App: 960129 (XCIPTV) it only loads on 3 tvs. On the Media update page movies, vod series loads but the guide does not, and it keeps repeating the process. please advise.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9522
    [ticketmask] => 935819
    [userid] => 23155
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Creating account
    [message] => Good evenings I wanted to sure the link to a family member however it doesn’t give an option to for new users to create an account. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9523
    [ticketmask] => 514857
    [userid] => 19647
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New Account
    [message] => are you accepting new accounts, i'm trying to help my cousin sign up but it's not working
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9524
    [ticketmask] => 911389
    [userid] => 387
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Billing issue 
    [message] => I understand paid my invoice by $ 1.25, can i get either a new invoice for that amount or can you adjust the connections to 3 instead of 4 please.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9525
    [ticketmask] => 870863
    [userid] => 5190
    [deptid] => 15
    [deptname] => Resellers
    [subject] => website for dashboard
    [message] => need website to log into my dashboard 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9526
    [ticketmask] => 970047
    [userid] => 8975
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Playlists
    [message] => When I get into the app (ib player pro) I have no playlist. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9527
    [ticketmask] => 865979
    [userid] => 3966
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No Categories Found
    [message] => When I go into Live TV it gives a message about no categories found. It does the same with series and movies. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9528
    [ticketmask] => 037129
    [userid] => 5190
    [deptid] => 15
    [deptname] => Resellers
    [subject] => fprgpt user name and password for my reseller account
    [message] => can you send me or reset my user name and password to my account
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9529
    [ticketmask] => 593518
    [userid] => 14689
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App not working
    [message] => When I log into and go to live TV, nothing plays when I go to movies nothing plays and when I go to, there is nothing there at all. It’s literally nothing there in all three categories.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9530
    [ticketmask] => 243892
    [userid] => 23671
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Wrong Service 
    [message] => Hello, 

I just changed my service from monthly to quarterly. In the process I ordered with Adult content. I would like quarterly without Adult content. Are you able to make that change for me? 

Best, 
Louis  
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9531
    [ticketmask] => 635722
    [userid] => 23592
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to Login
    [message] => I have tried several times to login to my account but I am unable to. It says check server address every time.  I've checked credentials several times to make sure I didn't mistype.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9532
    [ticketmask] => 891537
    [userid] => 15910
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues logging in with IPTV Smarter Windows App
    [message] => I'm trying to install the IPTV Smarter Windows app on my Windows PC. But the IPTV Smarter Windows app is not accepting my log in and url information. which url should i be using? I have tried them all to no avail. I was able to setup my android phone without any issues. Thanks in advance for your help!
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9533
    [ticketmask] => 058550
    [userid] => 22612
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => TV Guide not downloading
    [message] => Is there a way to get the TV Guide function to work again? It's stopped working on my firesticks.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9534
    [ticketmask] => 437348
    [userid] => 23054
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Information is not on 
    [message] => I was asked to allow photos and media on xciptv which I selected to deny and not ask again. Now Im unable to receive the live tv, guide and series to select from. It won’t let me go to my settings on that page. How do I get that information to show back on that page. Using the remote it will not allow me to select anything. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9535
    [ticketmask] => 240576
    [userid] => 23054
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Information is not on 
    [message] => I was asked to allow photos and media on xciptv which I selected to deny and not ask again. Now Im unable to receive the live tv, guide and series to select from. It won’t let me go to my settings on that page. How do I get that information to show back on that page. Using the remote it will not allow me to select anything. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9536
    [ticketmask] => 234994
    [userid] => 23887
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => why did my 3 Months cancel
    [message] => I had paid for 3 month then went back in and paid for an extra month with adult 
it seem to be ending on the 17th of this Mo.  am I going to lose my other months 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9537
    [ticketmask] => 878193
    [userid] => 23643
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => My Iptv has logged itsself out and I don't have"name" or "url" information to and a "new user "
    [message] => My iptv has logged itself out. I've redownloaded the app and i'm trying to log in using my username and password that i've received from the email. But it is asking me for a name and url but I do not have those

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9538
    [ticketmask] => 775962
    [userid] => 22612
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => TV Guide /EPG not downloading
    [message] => Hello, I am unable to view the TV guide descriptions or EPG.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9539
    [ticketmask] => 536304
    [userid] => 15910
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Ticket Closed
    [message] => Hello,
Three days ago, my support ticket was closed because I did not provide all of the requested details. I wanted to share some feedback regarding this process, as I found it confusing and frustrating.

From a customer perspective, closing tickets under these circumstances feels counterproductive, especially when it results in being temporarily unable to open a new ticket. While I understand that your support team may be busy, customers are as well, and it is not always clear that missing certain details will lead to an immediate closure rather than a follow-up request.

This experience leads me to believe that the ticket submission requirements may not be as clear as intended. You might consider adding clearer guidance during the ticket creation process, or even a short instructional video that walks customers through how to submit a complete support request.

I offer this feedback in the spirit of improvement.

"Your ticket has been closed. To receive assistance, please open a new ticket and include the required information as specified on the ticket submission screen. Failure to provide the requested details in repeated tickets may result in the loss of ticket support privileges."
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9540
    [ticketmask] => 130078
    [userid] => 85
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Update Media Contents Constantly Looping upon trying to enter IPTV
    [message] => I want to first say that this problem I am having is happening on each TV where I have XCIPTV app installed with Firestick. However, on all but one TV at some point the problem "eventually" stops and presents the XCIPTV tiles for me to get in (i.e. LIVE TV; VOD; SERIES and GUIDE). 

Problem: The "Update Media Contents" loops constantly and once all four complete the updating it just continues to loop, never stopping and allowing me to access any of the four areas of XCIPTV. Sometimes I even try to navigate with the Firestick remote to see if it will make the app "pop out" of that update cycle and go to where I can access the four tiles within XCIPTV.

The webplayer via my mobile phone with WIFI turned off and some channels would not load. NO MOVIES or SERIES loaded. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9541
    [ticketmask] => 233489
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Test
    [message] => fdsfds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9542
    [ticketmask] => 442496
    [userid] => 23643
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Iptv has loged itself out
    [message] => My iptv has logged itself out. I've cleared the cache he  i'm trying to log in. I have my username and password. That was given to me via email. When I first signed up, but when I try to log in on my tv it askes for "any name" and a URL. I've typed in Home for the any name, and my username and password but I do not know the url and when I put in the webplayer.tv as the  url, it says incorrect information can you please h
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9543
    [ticketmask] => 227403
    [userid] => 5931
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login
    [message] => Hello, 
Im trying to login on my smart TV app but it says invalid account or expired when i enter my login. I been using my smart TV for a while now and out of nowhere it's not login me in. Seems like it doesn't allow me to log in on my smart TV anymore since it works for my phone. Not sure what the issue can be. Thanks
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9544
    [ticketmask] => 757755
    [userid] => 134
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Service
    [message] => I just recently paid for one month of service.  I do not want 3 months service. I paid this today. Why are you billing me for 3 months and asking for $50??
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9545
    [ticketmask] => 743724
    [userid] => 21759
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Wrong episode loaded
    [message] => Season 4, Ep 1 of Lincoln Lawyer on Netflix is playing season 3, ep 1.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9546
    [ticketmask] => 932411
    [userid] => 21759
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Wrong episode loaded
    [message] => Season 4, Ep 1 of Lincoln Lawyer on Netflix is playing season 3, ep 1.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9547
    [ticketmask] => 794150
    [userid] => 5931
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login  
    [message] => Hello, so i tried downloading every iptv smarters app on my smart TV app store. And it doesn't log in with my login details and or the url. I used this service on my smart TV for the past 2 years. Renewed my 6 months at the beginning of this month and I cannot log in or access it on my smart TV. Idk what else to do at this point.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9548
    [ticketmask] => 797679
    [userid] => 23065
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login
    [message] => Cannot login. I upgraded to 6 month plan the other day and invoice showed paid. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9549
    [ticketmask] => 651170
    [userid] => 1937
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffalo NY stations 
    [message] => Just messaging to see why the local stations in Buffalo, New York WIVB the CBS affiliate and CW 23 are not working. Those are two stations that I watch regularly and they have not been working for the last two weeks.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9550
    [ticketmask] => 186833
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => Testing
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9551
    [ticketmask] => 368632
    [userid] => 23210
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => test
    [message] => Testing
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9552
    [ticketmask] => 731803
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => tesf
    [message] => efd
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9553
    [ticketmask] => 823020
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => efd
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9554
    [ticketmask] => 618693
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => dsf
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9555
    [ticketmask] => 811979
    [userid] => 23210
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => efd
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9556
    [ticketmask] => 400671
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => test
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9557
    [ticketmask] => 587515
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => test
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9558
    [ticketmask] => 922154
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => test
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9559
    [ticketmask] => 079092
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => test
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9560
    [ticketmask] => 749178
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => dads
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9561
    [ticketmask] => 016641
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => dads
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9562
    [ticketmask] => 064753
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => test
    [message] => test
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9563
    [ticketmask] => 163881
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => roc
    [message] => dis
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9564
    [ticketmask] => 782877
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fsdf
    [message] => fsdf
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9565
    [ticketmask] => 908973
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fds
    [message] => fds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9566
    [ticketmask] => 570483
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => TEst
    [message] => feds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9567
    [ticketmask] => 232887
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fdsadf
    [message] => fsdafs
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9568
    [ticketmask] => 701472
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => gsd
    [message] => edged
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9569
    [ticketmask] => 102171
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fsdgf
    [message] => feds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9570
    [ticketmask] => 855321
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fads
    [message] => fds
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9571
    [ticketmask] => 450650
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => fdsaf
    [message] => deaf
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9572
    [ticketmask] => 318737
    [userid] => 23208
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => sgdf
    [message] => dog
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9573
    [ticketmask] => 527226
    [userid] => 7055
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => add a channel Please
    [message] => Could you add Real America's Voice channel?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9574
    [ticketmask] => 673448
    [userid] => 23065
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Billing
    [message] => I recently upgraded to 6 month ($85) but still shows I have outstanding invoices and can't login.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9575
    [ticketmask] => 987240
    [userid] => 7333
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering 
    [message] => All my channels either buffering or freezing up, I install that VPN and it still don’t help, what is being done about this ? It’s beginning to be a issue because I pay to watch tv not have it freezing up.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9576
    [ticketmask] => 285265
    [userid] => 3966
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Account Payment
    [message] => Am I allowed to change my account over to the yearly plan from the monthly plan? Or would I have to make a new account?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9577
    [ticketmask] => 515955
    [userid] => 15384
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Message says account expired 
    [message] => Everything‘s working fine till today I tried to login and it says that my account has expired, but I checked the status of account and it shows I’m active till September but it won’t load my playlist even when I try to install a fresh one using my sign ID and password

I’m using ibPro on Amazon cube. It’s worked for two years 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9578
    [ticketmask] => 232625
    [userid] => 24200
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot get login information
    [message] => I logged into my account to get my login and password and it is saying an error message and I cannot get on to my account. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9579
    [ticketmask] => 572919
    [userid] => 20435
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => I'm unable to login to my account.
Message state "Your account is invalid or has expired"
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9580
    [ticketmask] => 065336
    [userid] => 12105
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issue
    [message] => I was logged in perfectly fine. Open the app today. It logged me out and when i try to connect it keeps saying

“ username/password is incorrect or expried”
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9581
    [ticketmask] => 679825
    [userid] => 16212
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => login issues
    [message] => Hello - im having login issues with signing on on all devices
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9582
    [ticketmask] => 120816
    [userid] => 15563
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No service 
    [message] => I have no service and I noticed my login credentials are gone from my account I have tried all steps in your notes still nothing happens 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9583
    [ticketmask] => 790878
    [userid] => 24090
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Logan 
    [message] => Not letting me log in
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9584
    [ticketmask] => 224297
    [userid] => 24102
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => Hello I am unable to log in. I keep getting no connection playlist is not working even though I paid my invoice last week and my account is active
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9585
    [ticketmask] => 782506
    [userid] => 24102
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => Hello I am unable to log in. I keep getting no connection playlist is not working even though I paid my invoice last week and my account is active
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9586
    [ticketmask] => 327688
    [userid] => 24102
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => Hello I am unable to log in. I keep getting no connection playlist is not working even though I paid my invoice last week and my account is active
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9587
    [ticketmask] => 340813
    [userid] => 20637
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Trouble logging in 
    [message] => I keep trying to log in and it says please check server address and username and password and when I come to your site to check my log in details it says server not found 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9588
    [ticketmask] => 650316
    [userid] => 10229
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => I can't see my login information 
    [message] => I can't access my login information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9589
    [ticketmask] => 577642
    [userid] => 17405
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues - User Account Error
    [message] => Issue with account, not found when trying to find account username and password on your site. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9590
    [ticketmask] => 088628
    [userid] => 4352
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login Credintias Not Found
    [message] => The app says my playlist is not active, however I have an active account till July 2026. This site is also giving me an error screen when I try to see my login credentials. I am using the IBO app since the XC and Smarters haven't worked for me in months.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9591
    [ticketmask] => 203138
    [userid] => 15933
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Streaming issue 
    [message] => The player is not working it keeps saying connection reconnection and never starts and I have downloaded the app intra. But that did not resolve the issue and I have att not T-Mobile 
Also my username and password is not showing and is showing an error 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9592
    [ticketmask] => 095519
    [userid] => 20767
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Login Information 
    [message] => My login information is not listed under “login details”.  Can you please provide me with my username and password.  Thank You
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9593
    [ticketmask] => 198737
    [userid] => 23887
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => My account
    [message] => Is my account still working I thought I time left I cannot access any channels please advise 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9594
    [ticketmask] => 106387
    [userid] => 23046
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t login
    [message] => Can’t login 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9595
    [ticketmask] => 326188
    [userid] => 4250
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No Connection
    [message] => The service doesn’t work. When I open the app it has me “connect” and then says “no connection” so you can’t access anything or open the app. Please explain and fix. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9596
    [ticketmask] => 055486
    [userid] => 20767
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cannot Login
    [message] => I cannot login.  Please advice.  Thank You
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9597
    [ticketmask] => 837159
    [userid] => 23254
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't alogin
    [message] => when i enter account # and password says invalid avvount
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9598
    [ticketmask] => 871938
    [userid] => 15408
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login 
    [message] => It keep saying my account is invalid. Also on my firesticks they will not let me login. I tried the dns.applinks but it says it invalid to.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9599
    [ticketmask] => 283007
    [userid] => 10276
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not able to log in on 2 tv 
    [message] => Hello,  My account is working fine on 1 tv, But last night my 2 tv logged out and when i put in the user name and password it tells me my account is wrong or not active.  so i deleted the data and re tried it same message.  I did pay the invoice that was not due till march 1.  when i saw the ticket system was down for work.  I hoped the service would be back this morning.  no luck i still have service on 1 tv not the other still telling me account wrong or not active.  Can you please look in to this.    
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9600
    [ticketmask] => 122318
    [userid] => 11203
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => NO service
    [message] => we have encountered that we have no service on either TV we have your service loaded on. Our service is active as far as your system shows with my records show it will not expire until November of 2026. On the screen we show not account created April 2nd 2022 with the Explry date if November 2nd 2024 and the other TV showing the same created date with the Explry date November 2nd 2025. I don't know where to go to fix the issue. My internet is operating allowing me the send you this request for help. Is there something I need to do to correct the issue. We can open the program, we can't load the menu and when we get to the channels. we get the playback error then sorry this video can not be played. please try again or pick another video. This happened on ever choice. Like our service has expired?  Thank you Michael Galorath
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9601
    [ticketmask] => 399725
    [userid] => 20435
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to log in
    [message] => Unable to login.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9602
    [ticketmask] => 181662
    [userid] => 6684
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Streaming and login
    [message] => Having issues streaming and when logged out, not able to log back in. 
Tried downloading the dns.applinks.dev
that you suggested but it wouldn’t allow me to. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9603
    [ticketmask] => 367063
    [userid] => 20947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Cant log in 
    [message] => Hi I was looking to see why I Cant log in on only 1 of my devices ? I just renewed my subscription and was confirmed and no can not log in on one device.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9604
    [ticketmask] => 464332
    [userid] => 15486
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => TV not working
    [message] => The live TV not working it keeps doing a play black error reconnects in 5\5 and then say sorry this video can not be played. Please try again or pick another video. But it do it to everyone I click on. I don't trying rebooting it and it's not working 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9605
    [ticketmask] => 486595
    [userid] => 23490
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Can't download the apps
    [message] => Can't download the app to my new firestick
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9606
    [ticketmask] => 431763
    [userid] => 2552
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login says expired 
    [message] => I was logged out and now I’m trying to log back in and it says my login has expired when it’s good until October 25,2026. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9607
    [ticketmask] => 689654
    [userid] => 23490
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't download the apps
    [message] => Can't download apps on new the app on new firestick it's just say redirecting
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9608
    [ticketmask] => 824974
    [userid] => 22947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Want let me redownload 
    [message] => where saying no signal yesterday so I uninstalled and now trying to reinstall and it’s timing out , I’m using fire sticks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9609
    [ticketmask] => 700805
    [userid] => 22947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Want let me redownload 
    [message] => where saying no signal yesterday so I uninstalled and now trying to reinstall and it’s timing out , I’m using fire sticks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9610
    [ticketmask] => 293293
    [userid] => 22947
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Want let me redownload 
    [message] => where saying no signal yesterday so I uninstalled and now trying to reinstall and it’s timing out , I’m using fire sticks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9611
    [ticketmask] => 852648
    [userid] => 3074
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Expired or Invalid Account Error
    [message] => When I try to login it says, Expired or Invalid Account Error in the app on my Fire stick.  My account is paid until March 16th. Also I don't have a "bottom field" option to enter the info below. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9612
    [ticketmask] => 801741
    [userid] => 17059
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Nonstop buffering, all devices all channels 
    [message] => Tivimate player.  3 different devices, all buffer every 10 seconds ever since the dns switch. I have refreshed the dna and cleared cache.  I don’t have web player and if you ban me from putting in another ticket it’s fine because this is unwatchable. Thanks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9613
    [ticketmask] => 703365
    [userid] => 11131
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login not working 
    [message] => It says my login invalid 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9614
    [ticketmask] => 920488
    [userid] => 7579
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => ACCOUNT
    [message] => When I try to log in on my firestick im getting "Your is invalid or has expired".
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9615
    [ticketmask] => 620648
    [userid] => 6377
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No video or tv guide displaying 
    [message] => No tv guide or video can not be played
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9616
    [ticketmask] => 426411
    [userid] => 6092
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering not streaming says error 
    [message] => Buffering and it says please wait , it won’t allow me to logout or anything it just says please wait on the tv , but on my mobile browser it’s working . 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9617
    [ticketmask] => 696376
    [userid] => 7347
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues with logging into my IPTV Smarters app on Android
    [message] => Hello.

I was attempting to use my IPTV app on my mobile phone as I normally do. However I kept getting prompts to log in and when I do, I get a notification saying this account is invalid or expired. My subsciption doesn't expire until March 15, 2026.

I see there are issues with T-Mobile users, however I am a Verizon subscriber.

Please assist. Thank you.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9618
    [ticketmask] => 455386
    [userid] => 10276
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Account is invalid or Expired
    [message] => I am having an issue with 1 tv in my household. I am getting (Account is invalid or Expired)when i log in.  I have cleared the data on my fire stick still no luck..  I am able to log in from the web app and from my other tv. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9619
    [ticketmask] => 073419
    [userid] => 10350
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => EPG not loading
    [message] => EPG is not loading station info.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9620
    [ticketmask] => 209883
    [userid] => 15408
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login 
    [message] => I can't login to my tv service keep saying invalid.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9621
    [ticketmask] => 879529
    [userid] => 6377
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No signal found
    [message] => I downloaded the new version and everything is working except “no signal found”on video .  Need help to resolve. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9622
    [ticketmask] => 146722
    [userid] => 9637
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => links not working 
    [message] => We tried downloading the new app and downloader won't download the app. Are there any other links to try besides the ones listed. We tried them all and they won't download. I attached a picture of what downloader is saying. I uninstalled the old app and tried to install the new app and its not working. 

Thank you,

Gerald Shane
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9623
    [ticketmask] => 213013
    [userid] => 3965
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Unable to download app
    [message] => Hi,

My services went down on Tues. Everything froze up. I decided to to delete the app and re-install and now it won't let me download the app to my TV. Please help I am a paying customer 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9624
    [ticketmask] => 792408
    [userid] => 1687
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not streaming at all
    [message] => HtpDataSourceSHtpDataSourceException

We keep getting this error on all Firestick. One by one. I have 4.

I also already tried the T-Mobile work around… even though I have Verizon, that didn’t work either. I have also disabled any security features in my Verizon gateway. (We do not have Fios)

I have also tried all three new playlist codes (listed in the maintenance tab) and they all have the same response

Using a firestick with TiviMate app
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9625
    [ticketmask] => 260976
    [userid] => 1052
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App want reboot tv Guide, and want stream, keep s buffering
    [message] => App is not rebooting,no tv, keeps buffering, no streaming, in one bed room, I've try everything but still doesn't work,DNS Refresh Successfully, Still want work
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9626
    [ticketmask] => 470378
    [userid] => 23113
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Service not working 
    [message] => The IPTV Service isn’t working. I’ve tried to install the others listed on the installation page, and they not working either. The IPTV page comes up, but all it does is buffer and time out. Nothing ever comes on. It’s going the same thing on all registered fire devices. I’ve tried everything listed below in the maintenance area also. Nothing is working.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9627
    [ticketmask] => 080371
    [userid] => 13269
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Not able to log in at all
    [message] => I have looked everywhere on how to update the url can you please be more specific on what steps we need to do in order to update the url that you continue to tell us to update too I have tried all of the downloads on the installation page and they all say the same thing no service or it continues to buffer 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9628
    [ticketmask] => 535048
    [userid] => 23239
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t Access Subscription 
    [message] => I was kicked out of my login earlier this evening and have not been able to get back in. Need help getting back in to my account. June 26 2026 is when I have until .
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9629
    [ticketmask] => 235174
    [userid] => 23239
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t Access Subscription 
    [message] => I was kicked out of my login earlier this evening and have not been able to get back in. Need help getting back in to my account. June 26 2026 is when I have until .
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9630
    [ticketmask] => 986245
    [userid] => 23239
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t Access Subscription 
    [message] => I was kicked out of my login earlier this evening and have not been able to get back in. Need help getting back in to my account. June 26 2026 is when I have until .
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9631
    [ticketmask] => 085300
    [userid] => 16320
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No channels coming in 
    [message] => I can not login I also tried to use
dns.applinks.dev and that does not work either. Since I can’t login to watch none of the channels, when I get in no channel works!!!! 

please refund my money for the next cycle since it has not started. I can’t see paying for something that I can’t watched. Not sure what’s going on but I can’t seems to fix it on my end. Thank you
app ibpro
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9632
    [ticketmask] => 949299
    [userid] => 15003
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Pin Code
    [message] => When I try to access Adult Movies it asks for a pin code. Where can I find the code? I never set a code on this account. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9633
    [ticketmask] => 632767
    [userid] => 3965
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to download app again
    [message] => Hi, 

I had issues on Tue. My dervices were not working. So i deleted the app and tried to reinstall but it wont let me download on my downloader. Please help it keeps saying webpage is unavailable.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9634
    [ticketmask] => 765994
    [userid] => 6181
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Firestick
    [message] => Nothing will pull up even with a VPN
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9635
    [ticketmask] => 643581
    [userid] => 21144
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => EPG Source not working
    [message] => Good afternoon,

I am writing today because the epg source feature in settings is not working. It would allow me to refresh my tv guide but now it says fail when I try to update it. Can you help please?  
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9636
    [ticketmask] => 783255
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New service 
    [message] => My sister want to get the service but I can’t get it to come up on my firestick 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9637
    [ticketmask] => 351826
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New service 
    [message] => My sister want to get the service but I can’t get it to come up on my firestick 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9638
    [ticketmask] => 481891
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New service 
    [message] => My sister want to get the service but I can’t get it to come up on my firestick 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9639
    [ticketmask] => 322935
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New service 
    [message] => My sister want to get the service but I can’t get it to come up on my firestick 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9640
    [ticketmask] => 030144
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => New service 
    [message] => Are yall accepting new service if so how do I get it on their firestick and they have the same internet I do 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9641
    [ticketmask] => 036472
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9642
    [ticketmask] => 140621
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9643
    [ticketmask] => 066275
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9644
    [ticketmask] => 892130
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9645
    [ticketmask] => 275594
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9646
    [ticketmask] => 759307
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9647
    [ticketmask] => 624963
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9648
    [ticketmask] => 900674
    [userid] => 21145
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Srevice
    [message] => Thank you, I didn’t know the codes had changed 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9649
    [ticketmask] => 766379
    [userid] => 3965
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to download app 
    [message] => Hi, 

I had a problem last Tues. When service went down. So i decided to uninstall the app and tried to reinstall the app and now its not letting me download the app on my downloader. Please help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9650
    [ticketmask] => 972495
    [userid] => 15251
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => VOD's & Series won't play
    [message] => Good Afternoon:  

For the past week or so, I have not been able to stream any VOD's or Series.  
The Live TV option is working excellent as usual.  
Any advice as to what I can do to maybe work out the kinks?  

Thank you in advance.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9651
    [ticketmask] => 649042
    [userid] => 15059
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App is not downloading 
    [message] => The app disappeared and cannot download on fire stick; no service
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9652
    [ticketmask] => 686310
    [userid] => 15059
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App is not downloading 
    [message] => The app disappeared and cannot download on fire stick; no service
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9653
    [ticketmask] => 690102
    [userid] => 19647
    [deptid] => 15
    [deptname] => Resellers
    [subject] => Reseller
    [message] => what do i need to do and how does becoming a reseller work
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9654
    [ticketmask] => 853207
    [userid] => 18032
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Adult channels change
    [message] => Good afternoon. I would like to change my account from with adult channels to without adult channels. My young child will be moving in and I dont want him to have have access to those channels. Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9655
    [ticketmask] => 864131
    [userid] => 10876
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => A
    [message] => All channels are buffering for a few days. In settings it showed EPG failed. Refreshed with no changes. I used the code 8038011 in downloader and I was able to get to the channels last night. Today its buffering again.
Did your test on my phone and was able to get to the channels on my phone with wifi off. I need help with my televisions
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9656
    [ticketmask] => 049642
    [userid] => 3671
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Account billing 
    [message] => Hi,

I have been a customer for a hire sometime now. My plan that I get is 6 months at a time. My last payment was on January 19th for the 6 months plan. I have attached invoices and receipts below. I just received a email this morning that my plan is now due March 19th and now $85. Months haven’t reached my 6 months yet since this was just paid in January. I am a bit confused on what’s going on, thank you in advanced for your assistance on this. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9657
    [ticketmask] => 765911
    [userid] => 24163
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Portugal channel
    [message] => The majority of the Portuguese channels are not working. Is there anyway I could fix it from my end? Any suggestions or is there anyway you could resend a signal? They stopped working last week everything else is perfect.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9658
    [ticketmask] => 646966
    [userid] => 7801
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Refresh EPG fails 
    [message] => Hi Refresh EPG fails every time now. Is there a fix?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9659
    [ticketmask] => 735853
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Colombia folder down
    [message] => Hello,

I wanted to report that all the channels in the colombia folder are down, like the CO:Caracol HD, CO:RCN SD, CO:RCN, CO:RCN HD are not playing at all. All other folders are working fine. Could you please look into this? I've attached an image of the web player using my cellphone data. Thank you for your help.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9660
    [ticketmask] => 851113
    [userid] => 13450
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login issues
    [message] => Pay for service 3/8/2026. Account says active however I’m receiving invalid or failed authentication. Please help.

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9661
    [ticketmask] => 921861
    [userid] => 16910
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => App not working 
    [message] => My iptv smarters app stopped working. All streams result in playback error. I uninstalled the app, reinstalled, logged in and still no luck. Any help is much appreciated. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9662
    [ticketmask] => 700340
    [userid] => 9361
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Access
    [message] => How many devices do I have for my account?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9663
    [ticketmask] => 237004
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Colombia Folder missing 
    [message] => Hello,

On Monday I reported that the colombia folder was down, and today, the whole folder is gone, I'm attaching an image to show that the folder isn't there. Would it be possible to have the folder added back? I would really appreciate any help with this, thank you. 

Nancy. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9664
    [ticketmask] => 087659
    [userid] => 10221
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Downloader/XCIPTV
    [message] => Hello,

I have a 4K Max firestick and it just kept buffering and wouldn't show any channels. I unplugged it and my router to try and get it to reset. It still didn't work. I uninstalled the Downloader App and XCIPTV. The downloader App upgraded to the new 7.0 version and now the code for the XCIPTV doesn't work (960129). It states there is an error uploading the page. How do I fix that? Is there a new code?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9665
    [ticketmask] => 236421
    [userid] => 22578
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => EPG failing
    [message] => Hello - my epg wont refresh so the channel guide does not work
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9666
    [ticketmask] => 288331
    [userid] => 10417
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Payment no account restoration 
    [message] => Hello, this is Alan. I recently made a payment on my account, but I noticed it may have been about 40 to 60 cents short. I wanted to check if that small balance is the reason my account hasn’t been restored or updated yet, as I’m currently unable to watch TV. If that is the issue, please let me know what I need to do to resolve it. Thank you.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9667
    [ticketmask] => 815521
    [userid] => 15563
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Extreme buffering 
    [message] => I have extreme buffering 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9668
    [ticketmask] => 722451
    [userid] => 24234
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No live tv 
    [message] => Most of live channels don’t work, including all adults. Reseted twice and still nothing, please advise. Thanks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9669
    [ticketmask] => 524195
    [userid] => 24234
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No live tv 
    [message] => Most of live channels don’t work, including all adults. Reseted twice and still nothing, please advise. Thanks 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9670
    [ticketmask] => 390756
    [userid] => 21144
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => I paid Sunday and my account is still locked out
    [message] => Good afternoon I sent you payment on Sunday evening and was confirmed that night that it was on the block chain but can access my services till this day. Can you help?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9671
    [ticketmask] => 391679
    [userid] => 16668
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Paid invoice but my service was turned ofg
    [message] => I paid the invoice on 3/15 but my service was still turned off. What do I need to do to get my service turned back on?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9672
    [ticketmask] => 561634
    [userid] => 13808
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Download the app
    [message] => Hello I had to purchase another fire stick but i am unable to download the app.  can you help me with this?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9673
    [ticketmask] => 030048
    [userid] => 13808
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => login in credentials 
    [message] => Good afternoon.

i was able to download the new  app but i am having trouble logging. can you hello me with this please?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9674
    [ticketmask] => 680206
    [userid] => 14271
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username and password
    [message] => Could I please get my username and password I lostmy
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9675
    [ticketmask] => 121047
    [userid] => 14271
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username and password
    [message] => Could I please get my username and password I lostmy
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9676
    [ticketmask] => 761915
    [userid] => 14271
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username and password
    [message] => Could I please get my username and password I lostmy
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9677
    [ticketmask] => 208242
    [userid] => 14271
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username and password
    [message] => Could I please get my username and password I lostmy
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9678
    [ticketmask] => 027581
    [userid] => 14271
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Username and password
    [message] => Could I please get my username and password I lostmy
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9679
    [ticketmask] => 311414
    [userid] => 21130
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Bitcoin payment
    [message] => Good afternoon I just sent payment for the month through bitcoin Cash app I sent $20 but for some reason Cash App only shows 19.99 it will not let me correct it. Please advise as I don’t wanna overpay if not necessary thank you.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9680
    [ticketmask] => 895322
    [userid] => 21130
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Paid but cashapp sent wrong amount
    [message] => I entered 20 to be paid but cashapp sent app sent 19.99. Please advise. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9687
    [ticketmask] => 450501
    [userid] => 9844
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => No EPG
    [message] => Hello. My EPG is listed as failed. It’s the Inbuilt EPG Source. I’ve refreshed, cleared the cache etc. this has been going on for weeks. Is there a different source that I should use?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9688
    [ticketmask] => 632120
    [userid] => 9280
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Issues in live TV under USA-Movies
    [message] => Hello - I am having issues in only one area on the app.  Under Live Tv, then USA-Movies.  No matter what channel ( hbo/showtime/MGM+ etc) it starts off fine then like 10 min it, it pauses, then skips back plays the same scene  or it pauses then resumes.  My regular VOD and my Series works fine.  Just this section. I have 1gb service in house. I am running on Firestick. Any suggestions ? I am running on IB player pro
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9689
    [ticketmask] => 210598
    [userid] => 24256
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Asking for acess code
    [message] => I ordered your service with adult. Its asking for an access code. I never received a code for adult access.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9690
    [ticketmask] => 579822
    [userid] => 24256
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Asking for acess code
    [message] => I ordered your service with adult. Its asking for an access code. I never received a code for adult access.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9692
    [ticketmask] => 889655
    [userid] => 14271
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I have lost my login information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9691
    [ticketmask] => 979347
    [userid] => 14271
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I have lost my login information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9693
    [ticketmask] => 464022
    [userid] => 14271
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Login information 
    [message] => I have lost my login information 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9694
    [ticketmask] => 873292
    [userid] => 2999
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Tvmate 
    [message] => Is there a new log in for TVMATE. I am using http://privacylink.ltd:80 with my new account information. Today I am receiving an error on TVMATE. It is not a problem with IPTV 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9695
    [ticketmask] => 442316
    [userid] => 14765
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => EPG not working.
    [message] => It's over a month now and my EPG is not working.
I tried refreshing it in settings, but it doesn't work. It is the same on all my fire sticks and android device.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9696
    [ticketmask] => 276402
    [userid] => 24221
    [deptid] => 14
    [deptname] => Payment Options/Inquiries
    [subject] => Paid Invoice 105789 Not Linked to My Account
    [message] => We changed the plan to a 1-year wo/Adult plan and paid the invoice #105789 for $150.00 on 04/05/2026.  We have a CashApp confirmed withdrawal, but the invoice and the new plan do not show up under my account.

Identifier #6529A0
Transaction Hash:  254d507816f83e6dc904f69b41a3103844157888b54ee46bdde007459bb9461a

Please correct.

Best regards,

Mitchell Brown


    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9697
    [ticketmask] => 717733
    [userid] => 20367
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can’t log in
    [message] => My account isn’t working 
When I pull it up on my tv it brings me to my log in info
It is all correct and won’t log on
Http://privacylink.ltd.80
789325325
85481454
(This is my log in info)
I’ve been a customer for over 4 years and I’ve never had an issue
Please help me get this resolved, I’ve not been able to log in for 3 days
Steve Kalmer
steveperkal@aol.com
561-315-3557

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9698
    [ticketmask] => 156298
    [userid] => 2999
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => cannot log into TVMATE 
    [message] => I had to screen shot IPTV webplayer to sumbit my ticket. My issues is with TVMATE and they dont have a webplayer for the phone, it would have to be a screenshot which is not accrpted. Is there a new log in for TVMATE. I am using http://privacylink.ltd:80 with my new account information. Since Saturday I have not been able to sign into TVMATE. I am receiving "an error occurred: UnrecognizedInputFormatException message on the screen. My brother has an account also and he is receiving the same message. It is not a problem with IPTV. 


    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9699
    [ticketmask] => 267192
    [userid] => 4141
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Service is not working 
    [message] => My service stopped working for some reason. I just renewed it to see if that was the issue but it is still not working. I use AT&T for my internet provider. 
I use the TV mate app on my fire stick and Smarters on my iPhone 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9700
    [ticketmask] => 864191
    [userid] => 24200
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to play any channels 
    [message] => Cannot view any channels just continue to get playback errors. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9701
    [ticketmask] => 074633
    [userid] => 7380
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Buffering not playing channels
    [message] => Hello, 

I wanted to report that the Channels Co:RCN, CO:RCN SD, CO:RCN HD, COL RCN in the Argentina/Colombia folder are not playing properly, it plays for a minute or two, then it gets pixelated and freezes. Could you please look into this? Thank you! Also, I wanted to ask if the epg has been disabled, for about 2 months it hasn't load on my device, even if I try to refresh is manually. Once again, thanks for your help. 
Nancy. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9702
    [ticketmask] => 643242
    [userid] => 23925
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => Unable to login
    [message] => Unable to log in, I have my user id and password but I do not have the 3 number code. 
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9703
    [ticketmask] => 460035
    [userid] => 23925
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Unable to login
    [message] => Hi,

    I need the code for playlist name to login
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9704
    [ticketmask] => 650253
    [userid] => 23729
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Firestick
    [message] => My tv is not loading for some reason.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9705
    [ticketmask] => 072955
    [userid] => 23925
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Log in issue
    [message] => Hi,

    Can not login without proper playlist name please orovide
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9706
    [ticketmask] => 814667
    [userid] => 13451
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Log in issues
    [message] => I am having issues logging into my account.  Can you please reset my login information or account?

Thank you
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9707
    [ticketmask] => 503131
    [userid] => 361
    [deptid] => 15
    [deptname] => Resellers
    [subject] => existing reseller name
    [message] => I want to purchase a reseller package. How do I obtain a reseller name?

THANKS

Damon

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9708
    [ticketmask] => 214616
    [userid] => 7438
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => How to log out of account on stolen device
    [message] => Is there a way to log out of my account on a stolen firestick?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9709
    [ticketmask] => 225299
    [userid] => 24266
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Can't login
    [message] => Hi there-- Not able to login via ios on iphone or ipad. No need for VPN, right? Any ideas?
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9710
    [ticketmask] => 129261
    [userid] => 24269
    [deptid] => 15
    [deptname] => Resellers
    [subject] => Setting up my reseller account 
    [message] => Setting up my new reseller account.
    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9711
    [ticketmask] => 591407
    [userid] => 24270
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Roku tv unable to connect 
    [message] => I downloaded the app iptv smarters pro entered url and says not valid please advise or send detailed instructions 

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9712
    [ticketmask] => 985515
    [userid] => 24270
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Roku tv unable to connect 
    [message] => I downloaded the app iptv smarters pro entered url and says not valid please advise or send detailed instructions 

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9713
    [ticketmask] => 858678
    [userid] => 24270
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Roku tv unable to connect 
    [message] => I downloaded the app iptv smarters pro entered url and says not valid please advise or send detailed instructions 

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9714
    [ticketmask] => 419225
    [userid] => 24270
    [deptid] => 7
    [deptname] => Login/Buffering/Streaming Issues/App Issues
    [subject] => Roku tv unable to connect 
    [message] => I downloaded the app iptv smarters pro entered url and says not valid please advise or send detailed instructions 

    [priority] => Medium
)

Ticket Opened: Array
(
    [ticketid] => 9715
    [ticketmask] => 357822
    [userid] => 4538
    [deptid] => 6
    [deptname] => General Enquiries
    [subject] => tivimate
    [message] => is there another code to sign into tivimate 

    [priority] => Medium
)